Resident Lift and Escalator Engineer

Resident Lift/Escalator Service Engineer – Dartford, Kent Location: Client-based, Dartford, Kent Role Overview Are you ready to join a truly international, talent-driven company that prioritises Safety, Ethics, Quality, Innovation, and Employee Opportunity? Otis are seeking an experienced Engineer to become part of our South East team. As a skilled Engineer, you\’ll be stationed at a high-profile, prestigious client site in Dartford, where you\’ll manage and maintain a portfolio of lift and escalator units. This role demands a high degree of responsibility and ownership at a busy, customer-facing retail location. A Day in the Life: * Perform maintenance and service visits for 100% of the 62 lift and escalator units on site. * Manage the portfolio of units within your designated geographical area/territory. * Respond swiftly to breakdowns, aiming for a first-time fix. * Carry out minor repairs to ensure continuous operation. * Build and maintain a strong working relationship with the customer by liaising daily and meeting contractual obligations/KPIs. * Attend monthly review meetings on-site with your Service Area Manager and the customer to discuss operational success and necessary actions. * Collaborate closely with Insurance Inspectors, assisting with inspections and addressing defects promptly. What You Need to Succeed: * NVQ Level 3 in lift/escalator service, maintenance, or repairs, or significant experience in the field. * In-depth knowledge of various brands of equipment. * Flexibility is key, as weekend work, overtime, and occasional night shifts may be required. * Ability to work independently and as part of a team. * A valid driver’s license. * Strong skills in electricity and electrical engineering. * Commitment to safety as a top priority. * Strong communication skills and adaptability. * Comfort with using electronic and digital tools. What\’s In It For You? * A long-term employment contract with the global market leader in a stable industry. * The opportunity to take pride and ownership in maintaining a high-profile site’s portfolio. * A fantastic salary package, including a company van, a great pension scheme, and 25 days of holiday per year. * Intensive training in technology, processes, and soft skills within the UK’s only specific engineer training centre, with opportunities to exchange ideas with experienced colleagues. * Modern, high-quality work attire, your own tools, company van and all technological devices to undertake the role. * A strong focus on health and safety with regular training and an employee support program. * Ready to take the next step in your career? Apply today and help us build what’s next