At a Glance
- Tasks: Lead lift maintenance and repair services, ensuring safety and operational excellence.
- Company: Liftec Express, a pioneer in the British lift industry with a focus on quality and safety.
- Benefits: Extensive benefits package including car allowance, bonus, and generous pension.
- Other info: Opportunity to influence business transformation and work with a respected brand.
- Why this job: Take ownership of a key region and drive service excellence in a growing business.
- Qualifications: Proven experience in operational leadership within engineering or related technical industries.
The predicted salary is between 60000 - 80000 £ per year.
Regional Leadership. Operational Performance. Customer Excellence.
Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance:
- Head of Service Operations (Service & Repairs)
- Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension
- Full Time
Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities.
Culture: Safety, Ethics & Quality Focused.
The Opportunity:
This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities:
- Operational Leadership & Delivery
- Lead the safe delivery of lift maintenance and repair services across the region
- Ensure service delivery meets contractual commitments and customer expectations
- Drive operational efficiency through planning, scheduling and resource allocation
- Implement and monitor service processes and KPIs including productivity and response times
- Commercial & P&L Ownership
- Take full responsibility for regional P&L performance
- Deliver revenue, margin, profitability and cash targets
- Identify opportunities to grow the service portfolio and expand customer relationships
- Build strong relationships with key customers, consultants and stakeholders
- Act as escalation point for operational and service-related issues
- Ensure high levels of customer satisfaction and long-term retention
- Leadership & Team Development
- Lead, coach and develop Service Delivery Managers, Repair Managers and engineers
- Build and maintain a high-performing, accountable culture
- Drive engagement, performance and continuous improvement across teams
- Compliance, Safety & Governance
- Maintain the highest EH&S standards across all operations
- Ensure compliance with regulations, industry standards and company policies
- Support cross-functional and regional initiatives across the business
About You:
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have:
- Proven experience in a senior operational leadership role
- Strong track record of improving operational performance and profitability
- Experience managing P&L and delivering commercial targets
- Ability to build relationships with major clients and senior stakeholders
- Experience leading and developing high-performing teams
- Strong organisational skills with high levels of ownership and accountability
- Excellent communication skills across technical and non-technical audiences
- Confidence handling escalations and complex operational challenges
- Commercial awareness with the ability to identify growth opportunities
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
- Open-minded and inquisitive – embraces continuous improvement
- Extreme ownership – takes accountability for results and solutions
- Customer centric – prioritises long‑term relationships and service excellence
- Honesty and integrity – acts with transparency and professionalism
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution
Employee Assistance Programme. Enhanced family policies.
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership
- Opportunity to lead a key region within a growing PE‑backed business
- Strong focus on operational excellence, safety and customer satisfaction
- Influence business transformation and performance improvement
- Work with a respected brand in the lift and engineering services sector
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence.
Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Reading employer: Liftec Express
Liftec Express is an exceptional employer, offering a senior leadership role that empowers you to drive operational excellence and customer satisfaction in the lift servicing and maintenance sector. With a strong focus on safety, ethics, and quality, employees benefit from a comprehensive package including a car allowance, bonus, and generous pension, all while working in a culture that prioritises continuous improvement and professional development. Join us in shaping the future of engineering services in London and the Southeast, where your contributions will directly impact our growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Reading
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend relevant events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Head of Service Operations role. Highlight your achievements in operational performance and customer satisfaction to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in operational leadership, P&L management, and customer satisfaction. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Service Operations role. Share specific examples of how you've driven operational performance and built strong client relationships.
Showcase Your Leadership Style:We’re looking for someone who can lead and inspire teams. In your application, give us a glimpse of your leadership style and how you’ve developed high-performing teams in the past. We love a good success story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Liftec Express
✨Know Your Numbers
Before the interview, brush up on your P&L management skills. Be ready to discuss specific figures from your past roles, such as revenue growth and cost savings you've achieved. This shows you understand the financial side of operations, which is crucial for a Head of Service Operations.
✨Demonstrate Leadership Experience
Prepare examples that showcase your leadership style and how you've developed high-performing teams. Think about specific challenges you've faced in operational settings and how you turned them into opportunities for growth and improvement.
✨Customer-Centric Mindset
Be ready to talk about how you've prioritised customer satisfaction in your previous roles. Share stories that highlight your ability to build strong relationships with clients and how you've handled escalations or service-related issues effectively.
✨Safety First
Given the emphasis on safety in this role, come prepared to discuss your approach to maintaining high EH&S standards. Highlight any initiatives you've led that improved safety compliance and how you ensure your teams adhere to these standards consistently.
