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For Companies At a Glance
- Tasks: Lead lift servicing operations, ensuring safety and customer satisfaction across London and Southeast.
- Company: Liftec Express, a pioneering independent lift maintenance provider.
- Benefits: Extensive benefits package including car allowance, bonus, and generous pension.
- Other info: Join a culture focused on safety, ethics, and quality while influencing business transformation.
- Why this job: Take ownership of a key region and drive operational excellence in a growing business.
- Qualifications: Proven experience in operational leadership within engineering or technical industries.
The predicted salary is between 60000 - 80000 £ per year.
Regional Leadership. Operational Performance. Customer Excellence.
Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance:
- Location: Dartford, Kent - covering London & Southeast
- Extensive Benefits Package including Car Allowance, Bonus, Generous Pension
Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Culture: Safety, Ethics & Quality Focused.
The Opportunity:
This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities:
- Operational Leadership & Delivery: Lead the safe delivery of lift maintenance and repair services across the region. Ensure service delivery meets contractual commitments and customer expectations. Drive operational efficiency through planning, scheduling and resource allocation. Implement and monitor service processes and KPIs including productivity and response times.
- Commercial & P&L Ownership: Take full responsibility for regional P&L performance. Deliver revenue, margin, profitability and cash targets. Identify opportunities to grow the service portfolio and expand customer relationships. Build strong relationships with key customers, consultants and stakeholders. Act as escalation point for operational and service-related issues. Ensure high levels of customer satisfaction and long‑term retention.
- Leadership & Team Development: Lead, coach and develop Service Delivery Managers, Repair Managers and engineers. Build and maintain a high‑performing, accountable culture. Drive engagement, performance and continuous improvement across teams.
- Compliance, Safety & Governance: Maintain the highest EH&S standards across all operations. Ensure compliance with regulations, industry standards and company policies. Support cross‑functional and regional initiatives across the business.
About You:
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have:
- Proven experience in a senior operational leadership role.
- Strong track record of improving operational performance and profitability.
- Experience managing P&L and delivering commercial targets.
- Ability to build relationships with major clients and senior stakeholders.
- Experience leading and developing high‑performing teams.
- Strong organisational skills with high levels of ownership and accountability.
- Excellent communication skills across technical and non‑technical audiences.
- Confidence handling escalations and complex operational challenges.
- Commercial awareness with the ability to identify growth opportunities.
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
- Open‑minded and inquisitive – embraces continuous improvement.
- Extreme ownership – takes accountability for results and solutions.
- Customer centric – prioritises long‑term relationships and service excellence.
- Honesty and integrity – acts with transparency and professionalism.
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution.
Employee Assistance Programme. Enhanced family policies.
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership.
- Opportunity to lead a key region within a growing PE‑backed business.
- Strong focus on operational excellence, safety and customer satisfaction.
- Influence business transformation and performance improvement.
- Work with a respected brand in the lift and engineering services sector.
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence.
Head of Service Operations - Lift Servicing & Maintenance (London/SE) employer: Liftec Express
Contact Detail:
Liftec Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (London/SE)
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and engineering services industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Liftec Express and their operations. Understand their values around safety and customer satisfaction. Tailor your responses to show how your experience aligns with their goals – this will make you stand out as a candidate who gets it!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've improved operational performance or led teams to success. Use metrics and outcomes to back up your claims – numbers speak volumes in this industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Liftec Express and contributing to their mission.
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (London/SE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in operational leadership, especially in engineering services or lift maintenance. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Service Operations role. Share specific examples of how you've driven operational performance and customer satisfaction in the past.
Showcase Your Leadership Style: We’re looking for someone who can lead and develop teams effectively. In your application, give us a glimpse of your leadership style and how you’ve built high-performing teams in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Liftec Express
✨Know Your Numbers
As a Head of Service Operations, you'll need to demonstrate your understanding of P&L management. Brush up on your financial metrics and be ready to discuss how you've driven profitability in previous roles. Bring specific examples of how you've improved operational performance and met commercial targets.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about your approach to team development. Prepare to share examples of how you've built high-performing teams and fostered a customer-focused culture. Highlight any coaching or mentoring experiences that showcase your ability to lead and inspire others.
✨Understand the Industry Landscape
Familiarise yourself with the lift servicing and maintenance industry, including key players and current trends. Be prepared to discuss how you can leverage this knowledge to drive service excellence and operational efficiency at Liftec Express. Showing that you’re well-informed will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've faced operational challenges or escalations, and prepare to explain how you handled them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.