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For Companies At a Glance
- Tasks: Lead lift servicing operations, ensuring safety and customer satisfaction across London and Southeast.
- Company: Liftec Express, a pioneering independent lift maintenance provider.
- Benefits: Extensive benefits package including car allowance, bonus, and generous pension.
- Why this job: Take ownership of a key region and drive operational excellence in a growing business.
- Qualifications: Proven experience in operational leadership within engineering or technical industries.
- Other info: Join a culture focused on safety, ethics, and quality while influencing business transformation.
The predicted salary is between 60000 - 80000 £ per year.
Regional Leadership. Operational Performance. Customer Excellence.
Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance:
- Location: Dartford, Kent - covering London & Southeast
- Extensive Benefits Package including Car Allowance, Bonus, Generous Pension
Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Culture: Safety, Ethics & Quality Focused
The Opportunity:
This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities:
- Operational Leadership & Delivery: Lead the safe delivery of lift maintenance and repair services across the region. Ensure service delivery meets contractual commitments and customer expectations. Drive operational efficiency through planning, scheduling and resource allocation. Implement and monitor service processes and KPIs including productivity and response times.
- Commercial & P&L Ownership: Take full responsibility for regional P&L performance. Deliver revenue, margin, profitability and cash targets. Identify opportunities to grow the service portfolio and expand customer relationships. Build strong relationships with key customers, consultants and stakeholders. Act as escalation point for operational and service-related issues. Ensure high levels of customer satisfaction and long‑term retention.
- Leadership & Team Development: Lead, coach and develop Service Delivery Managers, Repair Managers and engineers. Build and maintain a high‑performing, accountable culture. Drive engagement, performance and continuous improvement across teams.
- Compliance, Safety & Governance: Maintain the highest EH&S standards across all operations. Ensure compliance with regulations, industry standards and company policies. Support cross‑functional and regional initiatives across the business.
About You:
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have:
- Proven experience in a senior operational leadership role.
- Strong track record of improving operational performance and profitability.
- Experience managing P&L and delivering commercial targets.
- Ability to build relationships with major clients and senior stakeholders.
- Experience leading and developing high‑performing teams.
- Strong organisational skills with high levels of ownership and accountability.
- Excellent communication skills across technical and non‑technical audiences.
- Confidence handling escalations and complex operational challenges.
- Commercial awareness with the ability to identify growth opportunities.
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
- Open‑minded and inquisitive – embraces continuous improvement.
- Extreme ownership – takes accountability for results and solutions.
- Customer centric – prioritises long‑term relationships and service excellence.
- Honesty and integrity – acts with transparency and professionalism.
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution.
Employee Assistance Programme. Enhanced family policies.
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership.
- Opportunity to lead a key region within a growing PE‑backed business.
- Strong focus on operational excellence, safety and customer satisfaction.
- Influence business transformation and performance improvement.
- Work with a respected brand in the lift and engineering services sector.
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence.
Head of Service Operations - Lift Servicing & Maintenance (London/SE) employer: Liftec Express
Contact Detail:
Liftec Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (London/SE)
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and engineering services industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Liftec Express and their operations. Understand their values around safety and customer satisfaction. Tailor your responses to show how your experience aligns with their goals – this will make you stand out as a candidate who gets it!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've improved operational performance or led teams to success. Use metrics to back up your achievements – numbers speak volumes in the engineering world!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Liftec Express and being part of their mission to deliver service excellence.
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (London/SE)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational leadership, especially in engineering services or lift maintenance. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved operational performance or customer satisfaction in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Liftec Express
✨Know Your Numbers
As a candidate for the Head of Service Operations, you need to be well-versed in P&L management. Brush up on your financial metrics and be ready to discuss how you've driven profitability and revenue growth in previous roles. This will show that you understand the commercial side of operations.
✨Demonstrate Leadership Skills
Prepare examples of how you've led teams in high-pressure environments. Highlight your experience in coaching and developing others, as well as how you've fostered a high-performance culture. This is crucial for a leadership role, so make sure your stories reflect your ability to inspire and manage teams effectively.
✨Safety First
Given the emphasis on safety in this role, be prepared to discuss your approach to maintaining high EH&S standards. Share specific instances where you've implemented safety protocols or improved compliance within your teams. This will demonstrate your commitment to safety and operational excellence.
✨Customer-Centric Mindset
Showcase your ability to build strong relationships with clients and stakeholders. Prepare to discuss how you've handled customer escalations and ensured satisfaction in past roles. This will highlight your focus on customer excellence, which is key for this position.