At a Glance
- Tasks: Lead the Helpdesk team, manage inquiries, and ensure top-notch customer service.
- Company: Liftec Express, a supportive engineering company in Dartford.
- Benefits: 25 days holiday, focus on safety, and a culture of ethics.
- Other info: Great opportunity for growth in a dynamic engineering environment.
- Why this job: Make a real impact in customer service and drive continuous improvement.
- Qualifications: Experience in customer service and team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
Liftec Express in Dartford is seeking an experienced Customer Service Desk Team Lead to enhance its Helpdesk function. This leadership role requires oversight of daily operations, ensuring high-quality customer service and team performance.
The successful candidate will manage incoming inquiries, handle escalations, and analyze performance metrics to drive continuous improvement in service delivery.
With 25 days of holiday and a supportive culture focused on safety and ethics, this position offers an excellent opportunity for impact in the engineering sector.
Onsite Helpdesk Team Lead: Escalations & Service Quality in Dartford employer: Liftec Express
Liftec Express in Dartford is an exceptional employer, offering a supportive work culture that prioritises safety and ethics while fostering employee growth. With 25 days of holiday and a focus on continuous improvement, this role not only allows you to lead a dedicated team but also provides the opportunity to make a significant impact in the engineering sector.
