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For Companies At a Glance
- Tasks: Lead service operations, ensuring safety and high-quality lift maintenance across London and Southeast.
- Company: Liftec Express, a pioneering independent provider in the lift industry.
- Benefits: Extensive benefits package including car allowance, bonus, and generous pension.
- Why this job: Take ownership of a key region and drive operational excellence in a growing business.
- Qualifications: Proven experience in senior operational leadership within engineering or related industries.
- Other info: Join a culture focused on safety, ethics, and continuous improvement.
The predicted salary is between 72000 - 108000 £ per year.
Are you a senior operational leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Opportunity
This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities
- Operational Leadership & Delivery
- Lead the safe delivery of lift maintenance and repair services across the region
- Ensure service delivery meets contractual commitments and customer expectations
- Drive operational efficiency through planning, scheduling and resource allocation
- Implement and monitor service processes and KPIs including productivity and response times
- Commercial & P&L Ownership
- Take full responsibility for regional P&L performance
- Deliver revenue, margin, profitability and cash targets
- Identify opportunities to grow the service portfolio and expand customer relationships
- Build strong relationships with key customers, consultants and stakeholders
- Act as escalation point for operational and service-related issues
- Ensure high levels of customer satisfaction and long-term retention
- Leadership & Team Development
- Lead, coach and develop Service Delivery Managers, Repair Managers and engineers
- Build and maintain a high-performing, accountable culture
- Drive engagement, performance and continuous improvement across teams
- Compliance, Safety & Governance
- Maintain the highest EH&S standards across all operations
- Ensure compliance with regulations, industry standards and company policies
- Support cross-functional and regional initiatives across the business
About You
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have:
- Proven experience in a senior operational leadership role
- Strong track record of improving operational performance and profitability
- Experience managing P&L and delivering commercial targets
- Ability to build relationships with major clients and senior stakeholders
- Experience leading and developing high-performing teams
- Strong organisational skills with high levels of ownership and accountability
- Excellent communication skills across technical and non-technical audiences
- Confidence handling escalations and complex operational challenges
- Commercial awareness with the ability to identify growth opportunities
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial
- Open-minded and inquisitive – embraces continuous improvement
- Extreme ownership – takes accountability for results and solutions
- Customer centric – prioritises long-term relationships and service excellence
- Honesty and integrity – acts with transparency and professionalism
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership
- Opportunity to lead a key region within a growing PE-backed business
- Strong focus on operational excellence, safety and customer satisfaction
- Influence business transformation and performance improvement
- Work with a respected brand in the lift and engineering services sector
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence.
Head of Service Operations - Provinces. Lifts, Construction, Engineering. in Andover employer: Liftec Express
Contact Detail:
Liftec Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations - Provinces. Lifts, Construction, Engineering. in Andover
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and lift industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Liftec Express and its competitors. Understand their operational challenges and think about how your experience can help them excel. Tailor your answers to show you’re the perfect fit for their customer-focused culture.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've improved operational performance and built high-performing teams. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Liftec Express and contributing to their mission of service excellence.
We think you need these skills to ace Head of Service Operations - Provinces. Lifts, Construction, Engineering. in Andover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in operational leadership, engineering services, and any relevant achievements that showcase your ability to drive performance and customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Service Operations role. Share specific examples of how you've improved operational performance and built strong client relationships in the past.
Showcase Your Leadership Style: We want to know how you lead teams! In your application, give us insights into your leadership approach, how you develop high-performing teams, and your strategies for fostering a customer-focused culture.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Liftec Express
✨Know Your Numbers
As a candidate for the Head of Service Operations, you’ll need to demonstrate your understanding of P&L management. Brush up on your financial metrics and be ready to discuss how you've driven profitability and revenue growth in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead and develop teams. Be prepared to share specific instances where you’ve built high-performing cultures or improved team engagement.
✨Understand the Industry Landscape
Familiarise yourself with the lift and engineering services sector, especially Liftec Express’s position within it. Research recent trends, challenges, and opportunities in the industry to show that you’re not just a fit for the role but also passionate about the field.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and operational decision-making. Think through potential scenarios related to service delivery, customer satisfaction, and compliance, and prepare to discuss how you would handle them effectively.