At a Glance
- Tasks: Lead lift maintenance and repair services, ensuring safety and operational excellence.
- Company: Liftec Express, a pioneer in the British lift industry with a focus on quality and safety.
- Benefits: Extensive benefits package including car allowance, bonus, and generous pension.
- Other info: Opportunity to influence business transformation and work with a respected brand.
- Why this job: Shape operational standards and drive customer satisfaction in a pivotal leadership role.
- Qualifications: Proven experience in operational leadership within engineering or related technical industries.
The predicted salary is between 60000 - 80000 £ per year.
Regional Leadership. Operational Performance. Customer Excellence.
Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance:
- Head of Service Operations (Service & Repairs)
- Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension
- Full Time
Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities.
Culture: Safety, Ethics & Quality Focused.
The Opportunity:
This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities:
- Operational Leadership & Delivery
- Lead the safe delivery of lift maintenance and repair services across the region
- Ensure service delivery meets contractual commitments and customer expectations
- Drive operational efficiency through planning, scheduling and resource allocation
- Implement and monitor service processes and KPIs including productivity and response times
- Commercial & P&L Ownership
- Take full responsibility for regional P&L performance
- Deliver revenue, margin, profitability and cash targets
- Identify opportunities to grow the service portfolio and expand customer relationships
- Build strong relationships with key customers, consultants and stakeholders
- Act as escalation point for operational and service-related issues
- Ensure high levels of customer satisfaction and long-term retention
- Leadership & Team Development
- Lead, coach and develop Service Delivery Managers, Repair Managers and engineers
- Build and maintain a high-performing, accountable culture
- Drive engagement, performance and continuous improvement across teams
- Compliance, Safety & Governance
- Maintain the highest EH&S standards across all operations
- Ensure compliance with regulations, industry standards and company policies
- Support cross-functional and regional initiatives across the business
About You:
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have:
- Proven experience in a senior operational leadership role
- Strong track record of improving operational performance and profitability
- Experience managing P&L and delivering commercial targets
- Ability to build relationships with major clients and senior stakeholders
- Experience leading and developing high-performing teams
- Strong organisational skills with high levels of ownership and accountability
- Excellent communication skills across technical and non-technical audiences
- Confidence handling escalations and complex operational challenges
- Commercial awareness with the ability to identify growth opportunities
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
- Open-minded and inquisitive – embraces continuous improvement
- Extreme ownership – takes accountability for results and solutions
- Customer centric – prioritises long‑term relationships and service excellence
- Honesty and integrity – acts with transparency and professionalism
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution
Employee Assistance Programme. Enhanced family policies.
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership
- Opportunity to lead a key region within a growing PE‑backed business
- Strong focus on operational excellence, safety and customer satisfaction
- Influence business transformation and performance improvement
- Work with a respected brand in the lift and engineering services sector
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence.
Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Andover employer: Liftec Express
Liftec Express is an exceptional employer, offering a senior leadership role that empowers you to drive operational excellence and customer satisfaction in the lift servicing and maintenance sector. With a strong focus on safety, ethics, and quality, employees benefit from a comprehensive package including a car allowance, bonus, and generous pension, alongside opportunities for professional growth within a supportive and high-performing culture. Join us in shaping the future of lift services across London and the Southeast, where your contributions will directly impact our success and client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Andover
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and engineering services industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Liftec Express and its competitors. Understand their operational challenges and think about how your experience can help them improve. Tailor your answers to show you’re the perfect fit for their customer-centric culture.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams to success in previous roles. Highlight your ability to drive operational performance and customer satisfaction – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Liftec Express and contributing to their mission of service excellence.
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Andover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Service Operations role. Highlight your leadership experience in engineering services or related fields, and don’t forget to showcase your achievements in operational performance and customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven operational excellence and improved performance in previous positions, and make sure to express your passion for customer service.
Showcase Your Leadership Style:In your application, let us know about your leadership approach. We want to hear how you’ve developed high-performing teams and fostered a culture of accountability and continuous improvement. This is key for the role, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows your enthusiasm for joining Liftec Express!
How to prepare for a job interview at Liftec Express
✨Know Your Numbers
As a candidate for the Head of Service Operations, you need to be on top of your P&L game. Brush up on your financial metrics and be ready to discuss how you've driven profitability in previous roles. This shows you understand the commercial side of operations.
✨Showcase Your Leadership Style
Prepare to talk about your approach to leading teams. Think of specific examples where you've developed high-performing teams or improved operational performance. Highlighting your leadership style will resonate well with the interviewers looking for someone to drive a customer-focused culture.
✨Understand the Industry Landscape
Familiarise yourself with the lift servicing and maintenance industry, especially Liftec Express's position within it. Be prepared to discuss current trends, challenges, and opportunities in the sector. This demonstrates your commitment and knowledge about the role and company.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to operational challenges or customer escalations. Think through your problem-solving strategies and how you would handle these scenarios. This will showcase your critical thinking and operational expertise.
