At a Glance
- Tasks: Coordinate community lettings, manage bookings, and ensure a safe environment for users.
- Company: Lift Tamworth, a supportive team dedicated to maximising school facilities.
- Benefits: Casual hours, competitive pay, and the chance to make a difference in the community.
- Other info: Great opportunity for career growth and community engagement.
- Why this job: Join a mission-driven team and enhance your customer service skills while working flexibly.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 13.45 - 13.45 £ per hour.
Lift Tamworth is looking to appoint a proactive, organised and customer-focused Lettings Officer to join our supportive and committed team. This role plays an important part in maximising the use of our school facilities by coordinating community lettings and promoting them for external hire. As the main point of contact for hirers, you will provide an excellent customer experience while managing bookings, ensuring facilities are prepared and secure, and maintaining high standards of safeguarding, health and safety, and compliance.
Your responsibilities will include:
- Managing enquiries and acting as the main point of contact for external hirers.
- Coordinating bookings, issuing contracts and maintaining the lettings calendar.
- Liaising with school staff to ensure facilities are prepared and available for bookings.
- Opening, securing and monitoring the school site during lettings, ensuring a safe environment for all users.
- Carrying out routine checks before, during and after lettings and resolving any issues that arise.
- Maintaining accurate records of bookings, customer information and compliance documentation.
- Supporting the administration of invoices and payments, where applicable.
- Promoting the school's facilities and building positive relationships with community groups and local organisations.
- Monitoring customer feedback and identifying opportunities to improve and develop the lettings service.
- Reporting any maintenance, health and safety or safeguarding concerns in line with school procedures.
- Acting as the nominated first aider during lettings (training will be provided if required).
We are looking for someone who enjoys working with people and takes pride in providing excellent customer service. You will be organised, professional and able to manage multiple priorities while maintaining a high level of accuracy and attention to detail. You'll be confident communicating with a wide range of people, comfortable using IT systems to manage bookings and records, and able to work independently whilst responding positively to changing situations. You'll have a proactive approach, a commitment to safeguarding and health and safety, and the flexibility to work evenings and weekends in line with the school's lettings programme. Experience working in a customer-facing, facilities, community or school environment would be advantageous, although we welcome applications from candidates with transferable skills and a positive attitude.
Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is in line with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.
Lettings Officer in Burntwood employer: Lift Tamworth
Lift Tamworth is an excellent employer that prioritises a supportive and inclusive work culture, offering flexible hours to accommodate your lifestyle. As a Lettings Officer, you will have the opportunity to engage with the community, enhance your customer service skills, and contribute to the mission of providing quality education. With a commitment to employee growth and a focus on safeguarding, Lift Tamworth ensures a rewarding and meaningful work experience in a vibrant location close to Birmingham and Derby.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Officer in Burntwood
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lift Tamworth and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lift Tamworth and let us see your personality shine through!
We think you need these skills to ace Lettings Officer in Burntwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lift Tamworth.
Get Familiar with Our Brand:Before applying, take some time to learn about Lift Tamworth and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lift Tamworth
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lift Tamworth.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lift Tamworth will surely appreciate.
