At a Glance
- Tasks: Connect our school with the community by managing venue hires and bookings.
- Company: Join Lift Firth Park, a vibrant secondary school dedicated to inclusive education.
- Benefits: Professional development, career progression, and wellbeing support.
- Other info: Flexible hours with evening and weekend work; excellent growth opportunities.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: GCSE Maths and English at Grade 4/C or equivalent; customer service experience preferred.
The predicted salary is between 18900 - 23100 £ per year.
Join Lift Firth Park as a Lettings Officer and play a pivotal role in connecting our school with the local community while generating vital revenue to support our core mission: ensuring every child receives an excellent education, in every classroom, every day.
About the Role
The Lettings Officer arranges community venue hires, promotes school facilities for external use, processes bookings, and acts as the primary point of contact for hirers. Combining exceptional customer service with efficient administrative skills, you will ensure our site facilities are utilised effectively while upholding rigorous safeguarding, security, and health and safety standards. You’ll be the main point of contact for anyone looking to hire our facilities. That means responding to enquiries, managing bookings, issuing contracts, and making sure everything runs smoothly from start to finish. Flexibility is important here; this role includes some evening and weekend work depending on the schedule. Could you see yourself managing site access, locking up after events, and being on hand when the community needs us most? Then we would love to hear from you.
Key responsibilities:
- Respond to hire enquiries, manage booking systems and contracts, coordinate site readiness with internal departments, arrange cover staff, and handle building security (including evening/weekend lock-up and setting alarms).
- Guide hirers through pricing, availability, and terms with care and clarity.
- Work with school teams to prepare facilities and handle any changes.
- Keep records up to date, including contracts, insurance, and income.
- Help promote our facilities to local groups and organisations.
- Act as the designated on-site lead for safety, first aid, and incident management during lettings; enforce school rules, GDPR, and safeguarding protocols; and report any building or equipment maintenance issues.
What we are looking for:
- Level 2 qualifications (GCSE Maths and English at Grade 4/C or equivalent).
- Background in a customer-facing role (ideally working with sports clubs, community groups, or educational settings).
- Practical experience managing calendar/booking systems and basic financial processes (invoicing and payment tracking).
- Confident IT user with solid organisational and time-management skills.
- High degree of reliability, self-motivation, and the ability to work independently to resolve on-site issues.
- Previous experience managing school/community lettings, facility marketing, budget forecasting, or educational administration is advantageous.
- First Aid qualified, or willingness to complete required training.
About the school
Lift Firth Park is a vibrant, mixed secondary school for students aged 11-16. Located in Shiregreen, Sheffield, we serve around 1,200 pupils and reflect a richly diverse community, with more than a third of students speaking English as an additional language. Our school is currently undergoing an exciting period of transformational change, and we are already seeing its positive impact—in the classroom, across the curriculum and throughout our culture. This is an excellent time to join our team. We are looking for individuals who share our dedication to inclusive, aspirational education and who are excited to contribute to our renewed vision and ambitious future.
Who is Lift Schools?
Lift Schools is made up of 62 primary, secondary and special schools, educating more than 35,000 pupils across the country. We believe education can transform lives - and we want every child in our schools to achieve their full potential.
How we support you
We want you to feel supported, valued and able to grow throughout your career with Lift Schools. From high-quality professional development and career progression to wellbeing support and opportunities to connect and collaborate across our network, we invest in you so you can do your best work.
Lettings Assistant in Sheffield employer: Lift Schools
Lift Schools is an exceptional employer that fosters a nurturing and collaborative environment for educators dedicated to inspiring young minds. With a strong emphasis on professional development and curriculum design, teachers are empowered to grow alongside their students in a diverse and inclusive culture that values warmth and high expectations. Located in a community-focused area, Lift Schools offers a unique opportunity to make a meaningful impact while enjoying a supportive work atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Assistant in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lift Schools. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lift Schools before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lettings Assistant in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lift Schools:Your cover letter is your chance to shine! Tell us why you want to work at Lift Schools specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lift Schools!
How to prepare for a job interview at Lift Schools
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
