Operations Assistant – Fixed Term Contract (Maternity Cover) - 12 Months in London

Liforme is a company with boundless ambition, and we fundamentally believe that we can change the World significantly through our business. We are proud to be B Corp Certified. We are a dynamic privately owned and digitally native company in the Yoga and Wellness Sector with sales in over 185 countries Worldwide, and with many exciting things in the pipeline. We are a scale-up business that still operates in many ways like a start-up, and this energetic and flexible approach is at the core of how we operate.

We reinvented the Yoga mat back in 2008 and have since grown to become a leading brand in the Yoga and wellness industry, loved and trusted for our ground-breaking innovations and our commitment to environmental sustainability and using our business to promote social justice in the World. We have a market-leading customer service record and average 4.9* product and service reviews globally.

Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking and truly useful products; to bring the values of Yoga to the Yoga business and beyond; and to unite a global community of people around our common goal to 'Live For More' through the products we produce and sell, how we run our business and how we Give Back to the World through it.

Headquartered in central London and now working in a hybrid remote + office structure (currently Wednesday/Thursday at our office in the heart of Camden Town), we are continuing to grow and strengthen our team with the addition of further like-minded, bright and ambitious people.

Job Purpose

As Operations Assistant your role will be to support the Operations Executive and Operations Manager, with the day-to-day administration supporting our global logistics and fulfilment. This role sits at the heart of the Operations function and has the responsibility for delivering exceptional service to our customers worldwide by helping us to maintain an efficient operational flow.

Key Responsibilities

• Assist with the management and administration of our supply chain, including invoice checking, quality control and related operational processes.
• Act as a day-to-day point of contact for our global warehouses, 3PL partners, courier providers, manufacturing partners, and internal Customer Experience and commercial teams.
• Support day-to-day operational order management across Shopify, WMS systems, courier platforms and 3PL warehouses, ensuring orders are processed accurately, efficiently and in a timely manner.
• Assist with the management of courier services, including raising and resolving courier queries, checking claims and invoices, and continuously reviewing opportunities to improve the customer delivery experience and cost efficiency for the business.
• Monitor and assist in the management of inventory across our multiple global warehouses, including regular stock checks, replenishment monitoring and proactively flagging stock risks or operational issues.
• Support the setup, maintenance and optimisation of operational systems and processes, including WMS platforms, product setup, barcoding, labelling and order automation.
• Liaise closely with the Customer Experience team to support customer-facing operational queries, manage CE/Operations communication, and help ensure a smooth post-purchase customer experience.
• Coordinate regular Operations and Customer Experience meetings, including supporting agenda planning, discussion topics, frequency and follow-up actions.
• Support Shopify updates relating to operational matters, including out-of-stock messaging, order flow checks and ensuring orders are correctly transferring into WMS systems.
• Carry out strategic monthly and ad hoc KPI reporting, including highlighting opportunities and making recommendations for service improvement, operational efficiency or cost savings.
• Support the management and review of returns processes across our warehouse network, helping to ensure consistency, accuracy and a positive customer experience.
• Support with other ad hoc tasks and administrative duties as required, within the Operations Team and the wider company as necessary, including general office administration duties.

What you’ll have

Essential:

• A tenacious mindset and can-do attitude.
• Outstanding communication and negotiation skills, with a genuine desire to go above and beyond.
• An ability to think strategically and see the wider context and deeper significance of daily tasks.
• Strong commercial instincts, with the ability to see the longer-term picture of a relationship.
• Culturally sensitive and comfortable communicating with contacts across the globe.
• Ability to work autonomously within an agreed remit to manage workloads and turnaround of work.
• Great problem-solving skills and a dedication to finding the most efficient but complete solution to issues as they arise.
• Excellent writing and communication skills with a positive and friendly disposition.

Advantageous:

• Experience working within a supply chain position.
• An interest in fitness, wellness and/or Yoga.
• Experience working in the health and fitness and/or yoga industry.
• Experience working in a start-up or fast-growing e-commerce business.

What you’ll bring

• Proactive, dynamic and energetic, with a willingness to be hands-on and get involved.
• Exceptional communication skills, particularly in written expression.
• Highly personable and able to fit in with our hard-working team.
• A self-motivated approach with the desire to thrive in a fast-paced entrepreneurial environment.
• Honesty, integrity, a ‘can do’ approach and a ‘no task too big, or small’ mentality.
• As the responsibilities of this role are varied, you must be a great all-rounder with the ability to manage multiple projects simultaneously.

What we’ll bring

• Competitive salary.
• Hybrid and flexible working structure – remote and office based.
• Private Health Insurance.
• Good holiday allowance.
• Pension contribution.
• Monthly fitness/wellness/gym allowance.
• An exciting calendar of team social gatherings and events.
• Probably the best people you’ve ever met.
• And more…

We know that diversity in experiences, backgrounds and identities can expand horizons. We’re committed to being an equal opportunities employer – and that starts with our recruitment process. We are simply united by a set of common values and goals: do exceptional work, support and encourage the practice of Yoga, challenge the norm, make the world a better place, treat people right, have a positive impact, give back, and have fun.