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- Tasks: Lead a dynamic customer service team to deliver exceptional experiences.
- Company: A leading wellness company in Greater London with a focus on diversity.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Make a positive impact while thriving in a fast-paced digital environment.
- Qualifications: Proven customer service experience and strong management skills.
- Other info: Join a growing business that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A leading wellness company in Greater London is seeking a Customer Experience Team Lead to manage a dynamic customer service team. This role involves ensuring exceptional service delivery in a fast-paced digital environment while driving customer engagement.
Ideal candidates will have a proven track record in customer service, strong management skills, and the ability to thrive in a growing business. The company offers a hybrid work model and values diversity, aiming to make a positive impact through its operations.
Hybrid Global CX Team Lead – Wellness & Ecommerce employer: Liforme (B Corp Certified)
Contact Detail:
Liforme (B Corp Certified) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Global CX Team Lead – Wellness & Ecommerce
✨Tip Number 1
Network like a pro! Reach out to people in the wellness and ecommerce sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company’s values and recent projects. When you show that you understand their mission and how you can contribute, it’ll definitely set you apart from the crowd.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience in customer service and management. Make sure you can highlight specific examples of how you've driven engagement and delivered exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace Hybrid Global CX Team Lead – Wellness & Ecommerce
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your enthusiasm for wellness shine through! We want to see how your values align with our mission to make a positive impact in this space.
Highlight Your Customer Service Experience: Make sure to showcase your proven track record in customer service. We’re looking for specific examples of how you’ve delivered exceptional service and engaged customers in previous roles.
Demonstrate Your Management Skills: As a Team Lead, strong management skills are key. Share experiences where you’ve successfully led a team, tackled challenges, and driven results. We love to see how you can inspire others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our hybrid work model.
How to prepare for a job interview at Liforme (B Corp Certified)
✨Know the Company Inside Out
Before your interview, take some time to research the wellness company thoroughly. Understand their mission, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Expertise
Prepare specific examples from your past experiences that highlight your customer service skills. Think about situations where you resolved conflicts, improved customer satisfaction, or led a team to success. This will demonstrate your capability to manage a dynamic customer service team.
✨Emphasise Your Management Skills
As a Team Lead, your management skills are crucial. Be ready to discuss your leadership style and how you've motivated teams in the past. Share any strategies you've implemented to enhance team performance and engagement, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to customer engagement or how they measure success in their customer service teams. This shows that you're thinking critically about the role and are eager to contribute positively.
