Senior Customer Success Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions.

Our EMEA Customer Success Team comprises a dynamic team of over 30 professionals, spanning the UK, Netherlands, France and Germany. We are united in our goal to enhance employee wellbeing worldwide.

Both domestically and globally, the need for employers to provide wellbeing support to their people has never been greater. We show up in a big way for our clients to make a genuine difference to their employees, and their business outcomes. Every partnership you forge brings us one step closer to our vision of a healthier, more productive workforce across the globe.

Your Opportunity:

As we experience rapid growth throughout EMEA, you will be at the forefront of our expansion. Our Customer Success team plays a pivotal role, responsible for nurturing the overall business and executive relationships with TELUS Health customers. As a Senior Customer Success Manager, you will have the opportunity to cultivate trusted advisor relationships with our clients, empowering them to elevate employee engagement and enhance overall wellness through the TELUS Health solution. This role offers a chance to be part of our dynamic and rapidly growing team, working with a leading innovator in wellness solutions. You will also have the opportunity to work with a diverse range of clients, both national and international, from various industries.

• Drive Strategic Partnerships: Develop deep relationships with client organizations, especially at the C-level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
• Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximize the value clients receive from TELUS Health solutions.
• Connect & Collaborate: Foster a vibrant client community by facilitating best practice sharing, organizing networking events, and building strong internal partnerships to resolve client needs efficiently.
• Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
• Monitor & Optimize: Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements.

What You Bring:

• 5+ years of experience in Customer Success, Client Relationship Management, Account Management, or other customer facing relationship role; experience in a consultative B2B sales role is a significant asset.
• Proven track record of success in retaining and growing relationships with large Enterprise accounts and managing broker accounts.
• Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.
• A strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
• Strong interpersonal skills, and solid written and oral communication skills.
• A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments.
• Experience with Salesforce or comparable CRM for data-driven decision making.
• Travel within the assigned region(s) will be required.

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.

A place to experience more: Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care: Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters: Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.