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- Tasks: Support Customer Success Managers with client needs and administrative tasks.
- Company: Join TELUS Health, a leader in health and well-being technology.
- Benefits: Enjoy flexible remote work, private medical insurance, and 24 days annual leave.
- Why this job: Be part of a purpose-driven team improving lives through innovative solutions.
- Qualifications: University degree or equivalent experience; 2 years in customer service or administration.
- Other info: Applications close on May 13, 2025; early applications encouraged.
The predicted salary is between 28800 - 43200 £ per year.
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Customer Success Operations Specialist is responsible for supporting our Customer Success Managers; providing excellent customer service and completing administrative tasks. Reporting to the Manager, Customer Success, the Customer Success Operations Specialist, in partnership with Customer Success Managers, is mainly responsible for servicing a block of clients in their day-to-day needs. This role is primarily internal and e-mail/telephonic in nature. The Customer Success Operations Specialist could work with Customer Success Managers and/or other internal resources, as well as directly with the client base.
Key responsibilities:- Respond to Customer Success Manager inquiries & service requests pertaining to their clients’ programs and services
- Responsible for program governance including review of internal reporting and identification of issues
- Responsible for client support, annual planning preparation and meetings where appropriate
- Overseeing billing inquiries (review and resolution)
- Responsible for client administrative support; sending usage reports, preparing communications, complete internal forms to update systems
- Managing the renewal process with appropriate internal teams, providing reports to Customer Success Managers of their upcoming renewals
- Act as a liaison with internal departments to resolve issues that may arise with clients
- Responsible for updating and utilizing the CRM (Customer Relationship Management) system
- Data Entry projects, system clean up
- Miscellaneous administrative responsibilities to support Customer Success Managers and their clients
- University degree in Business or a related field, or equivalent work experience
- 2 years experience in Customer Service or/and Administration
- Experience working in Microsoft Office Suite: Excel, PowerPoint, Adobe, Word. Salesforce experience a plus
- Proven ability to respond in a timely manner in an email heavy environment
- Strong problem solving skills
- Strong organizational, analytical, Project Management skills
- Exceptional written and verbal communication skills
- Self-motivation, attention to detail, adaptability/flexibility, resourcefulness, and multitasking abilities
- Able to work Monday-Friday, 9am-6pm
- 3 years of experience in a sales/account management administrative role preferred but not required
- Prior experience in HR, Wellness, and/or EAP considered an asset
- Flexible work options: fully remote anywhere in the UK or hybrid with access to our Glasgow and London offices
- Pension
- Private Medical Insurance including Digital GP
- Healthcare Cash Plan - claim back dental bills or the cost of new glasses
- Dental Plan
- Life Insurance
- Group Income Protection
- 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
- Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
- Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need
Applications will close on Tuesday, May 13, 2025. Early applications are strongly encouraged as we may close this posting earlier if a sufficient number of qualified applications are received.
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Customer Success Operations Specialist employer: Lifeworks
Contact Detail:
Lifeworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Operations Specialist
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, particularly Salesforce and Microsoft Office Suite. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully resolved client issues in the past. This will show that you have the problem-solving skills and adaptability that TELUS Health values.
✨Tip Number 3
Research TELUS Health's mission and values, especially their focus on health and well-being. Be ready to discuss how your personal values align with theirs, as cultural fit is often a key consideration for employers.
✨Tip Number 4
Prepare to discuss your organisational and multitasking abilities, as these are crucial for the role. Think of specific instances where you've managed multiple tasks or projects simultaneously and how you prioritised effectively.
We think you need these skills to ace Customer Success Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise skills such as problem-solving, organisation, and communication, which are crucial for the Customer Success Operations Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and well-being. Mention specific experiences that demonstrate your ability to support customer success managers and handle administrative tasks effectively.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office Suite and familiarity with CRM systems, be sure to mention any relevant software experience. If you have worked with Salesforce, make it known as it’s a plus for this position.
Showcase Adaptability: In your application, provide examples of how you've successfully managed multiple tasks or adapted to changing priorities in previous roles. This will demonstrate your ability to thrive in a fast-paced, email-heavy environment.
How to prepare for a job interview at Lifeworks
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Success Operations Specialist. Familiarise yourself with the key tasks mentioned in the job description, such as supporting Customer Success Managers and handling client inquiries.
✨Showcase Your Communication Skills
Since this role involves a lot of email and telephonic communication, be prepared to demonstrate your exceptional written and verbal communication skills during the interview. You might be asked to provide examples of how you've effectively communicated in previous roles.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues or challenges in a customer service or administrative context. This will showcase your strong problem-solving skills, which are crucial for this position.
✨Familiarity with Tools
Brush up on your knowledge of Microsoft Office Suite and any CRM systems you've used, especially Salesforce. Being able to discuss your experience with these tools will demonstrate your readiness for the technical aspects of the role.
