At a Glance
- Tasks: Support the Operations Manager with essential admin tasks and compliance across services.
- Company: Lifeworks Charity empowers individuals with learning disabilities in Devon since 1996.
- Benefits: Enjoy a Real Living Wage, 33 days' holiday, and a fully funded DBS check.
- Other info: Flexible working across multiple sites; travel to Torquay required.
- Why this job: Join a diverse team making a real impact in the community while developing your skills.
- Qualifications: Experience in admin support, Level 3 Diploma in Business Administration preferred.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced administrator with an organised and proactive approach to tasks? We have a brand-new opportunity at Lifeworks Charity for a Support Services Administrator to join our team.
This role will be integral to supporting the Operations Manager to deliver essential operational support to the charity. You will be a central point of contact for the organisation, working alongside your manager and liaising with other managers to ensure compliance with health and safety, GDPR, governance, and IT within all services is maintained.
This role is suited to someone who is looking for a varied administrative role, working closely with all services to ensure the correct support is delivered.
Who we are:
Since 1996, we've been empowering people with learning disabilities in Devon to achieve their dreams and build fulfilling lives. Our core values of kindness, respect, and positivity guide everything we do.
What you'll do:
- Provide general administration to the charity by supporting with a range of tasks, such as being a central point of contact, scanning, filing, record-keeping, etc.
- Support our Torquay residential home by configuring and maintaining a Care Control system, ensuring that staff receive clear and concise training in how to use it.
- Assist the Operations Manager in maintaining consistent and efficient health and safety management, guidance and support. This could be organising work to be done, compliance with policies, audits, reviews, maintaining records, etc.
- With the Operations Manager, act as a first point of contact for IT issues and requests and liaise with contractors or our external IT support team.
- Help with the administrative side of our governance, such as supplying information for regulatory visits, assisting with the provision and collation of documentation and ensuring filing and archiving systems adhere to GDPR standards.
You will work 37.5 hours per week during weekdays, over 52 weeks per year. This role will be based at both our College/Central Support Office in Dartington and our residential home in Torquay, so the ability to travel between sites is essential.
When you join our team, you can expect:
- A Real Living Wage
- A starting entitlement of 33 days' holiday
- A fully funded DBS check and update service to ensure a smooth onboarding process
- Access to valuable resources, including an employee assistance programme to support your mental and emotional health
Building a diverse and safe team:
At Lifeworks, we're committed to fostering a workplace that reflects the diversity of our community. As a Disability Confident Employer, we actively encourage applications from individuals with disabilities who meet the job criteria, and we guarantee qualified candidates with disabilities an interview.
Lifeworks is committed to safeguarding and promoting the welfare of children, young people and adults at risk. To achieve this commitment, we will ensure the continuous development, improvement and review of robust safeguarding processes and procedures that continuously promote a culture of vigilance in respect of safeguarding within our organisation. Therefore, all staff undergo Safer Recruitment checks, which include pre-employment checks, reference checks, and an enhanced DBS check.
You should be:
- Experienced in providing administrative support, ideally in a multi-site organisation.
- Qualified to a Level 3 Diploma or similar in Business Administration.
- Proficient in IT and Microsoft packages.
- A team player and flexible in your approach to tasks in order to reach a common goal.
- An excellent communicator, both with internal and external stakeholders, with strong interpersonal skills to build and maintain professional relationships.
- Organised and able to work independently or as part of a team.
- Be able to travel to our residential home in Torquay as needed.
- Ideally, hold knowledge about CQC and learning disabilities.
Most importantly, we are looking for someone that is aligned to our work ethic; we are a relatively small charity, so you do need to be willing to get involved with other tasks occasionally in order to support a common goal! So, if you are a practical and proactive administrator, passionate about working in an organisation that helps people with learning disabilities to live their best lives, then we would love to hear from you!
Support Services Administrator in Totnes employer: Lifeworks Charity Limited
Lifeworks Charity is an exceptional employer, offering a supportive and inclusive work environment where kindness, respect, and positivity are at the forefront of our mission. As a Support Services Administrator, you will enjoy a competitive salary with a Real Living Wage, generous holiday entitlement, and access to resources like an employee assistance programme, all while contributing to meaningful work that empowers individuals with learning disabilities in Devon. Our commitment to diversity and employee growth ensures that you will thrive in your role, making a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Administrator in Totnes
✨Tip Number 1
Familiarise yourself with Lifeworks Charity's mission and values. Understanding their commitment to empowering individuals with learning disabilities will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Highlight your experience in multi-site administration. Since the role involves working across different locations, be prepared to discuss specific examples of how you've successfully managed administrative tasks in similar environments.
✨Tip Number 3
Brush up on your knowledge of GDPR and health and safety compliance. Being able to speak confidently about these topics will show that you're proactive and ready to support the Operations Manager effectively.
✨Tip Number 4
Prepare questions about the role and the team dynamics. Showing genuine interest in how you can contribute to the team and asking insightful questions can set you apart from other candidates.
We think you need these skills to ace Support Services Administrator in Totnes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administrative experience, particularly in roles that required organisation and proactive problem-solving. Emphasise any relevant qualifications, such as a Level 3 Diploma in Business Administration.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for supporting individuals with learning disabilities. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as compliance with health and safety or GDPR.
Highlight Relevant Skills:In your application, focus on your IT proficiency and experience with Microsoft Office. Provide examples of how you've used these skills in previous roles, especially in managing documentation or supporting governance activities.
Show Your Commitment to Values:Demonstrate your alignment with Lifeworks Charity's core values of kindness, respect, and positivity. Share experiences that reflect these values, particularly in team settings or when working with diverse groups.
How to prepare for a job interview at Lifeworks Charity Limited
✨Showcase Your Organisational Skills
As a Support Services Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your proactive approach and ability to handle the varied responsibilities of the role.
✨Familiarise Yourself with Relevant Regulations
Since the role involves compliance with health and safety, GDPR, and governance, it's beneficial to brush up on these topics before the interview. Being able to discuss how you would ensure compliance in your administrative duties will show your understanding of the role's requirements.
✨Highlight Your IT Proficiency
The job requires proficiency in IT and Microsoft Office. Be ready to discuss your experience with these tools and any specific software you've used in previous roles. Providing examples of how you've solved IT issues can also be a great way to impress your interviewers.
✨Demonstrate Your Communication Skills
Strong communication is essential for this position. Prepare to share instances where you've effectively communicated with team members or external contacts. This could include resolving conflicts, providing support, or collaborating on projects, showcasing your interpersonal skills.
