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- Tasks: Manage daily operations of a supported living service and lead a dedicated team.
- Company: Lifeways is a top UK provider supporting individuals with diverse needs in community settings.
- Benefits: Enjoy career development opportunities, training support, and a positive work culture.
- Why this job: Make a real impact by helping people live independent lives while developing your leadership skills.
- Qualifications: NVQ 3 or equivalent and relevant supervisory experience in Health and Social Care required.
- Other info: Flexible hours may be needed, including evenings and weekends.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to progress your career and use the skills you have gained to manage the day to day running of one of our supported living services?
Lifeways is one of the UK leading providers of support services for people with people with diverse and often complex needs in community settings. Our vision is to help people live ordinary, independent, and happy lives through extraordinary support.
If you believe that people have a right to choose how to run their own lives, then we would like to hear from you.
We are seeking a professionally qualified person to take responsibility for the delivery of our supported living setting in Newbiggin-by-the-Sea (Alexandra Park). Alexandra Park is a unique development of 28 single occupancy bungalows, all located within extensive grounds. Support is provided over a 24 hour period by dedicated support teams in each bungalow.
A substantial amount of practical experience and research lie behind the design, concept and planning of Alexandra Park, resulting in an environment where individuals can truly thrive through learning life skills and becoming socially included. There\’s also an on-site resource centre that is used for training, social activities and administration for the site.
In this role you will support the Registered Manager to ensure that excellent services are delivered and ensure that the service is compliant with external regulatory standards. You will also be responsible for leading, advising and motivating a colleagues team as well as driving compliance and quality within the service.
The ideal candidate will have an excellent understanding of PBS, autism, and learning disabilities and strive to uphold the principles of the Right Care, Right Support, Right Culture. We are passionate about developing our teams and welcome applications from candidates who have transferrable skills and the right values.
Key Responsibilities:
- Supervise, mentor, and act as a positive leader to the team to ensure effective and efficient person-centred service delivery to all people who use the service.
- To understand the service specification including expectations on support to be delivered
- Be passionate about upholding the rights of the people we support & embed PBS fundamentals across the services. Trauma informed support is key.
- Monitor and report on compliance with health, safety and security regulations and requirements. Undertake regular audits and risk assessments in line with safe practices in the workplace.
- Lead on developing user related systems and processes as part of Service Quality, championing person centred / co-produced approaches, ensuring compliance with regulatory and contract requirement
- Contribute to the review of the overall governance framework for the organisation in line with current strategy and regulatory requirements.
- Monitor performance by gathering relevant data and intelligence, analysis and produce written reports to communicate / escalate findings via the appropriate platforms / channels.
- You will be required to work shifts. In the absence of the Registered Manager deputise responsibilities and aspects of their role to ensure the seamless operation of the service.
- The nature of the role may require flexible hours, including evening and weekend hours. There is a requirement that on occasion you work reasonable additional hours when authorised and as necessitated by the needs of the business.
Experience, Skills & Qualifications:
- Professional Qualification – NVQ 3 or equivalent
- Relevant experience in a supervisory role within the Health and Social Care sector or with transferrable skills and experience.
- Excellent people skills with the ability to communicate with internal and external colleagues. The external professionals we work with rated us 4.45 out of 5 in 2023 and we are keen to sustain these excellent relationships.
- You must be confident using IT as we are digitalising our systems.
We value our colleagues and work hard to develop their skills through the provision of training and support. We are expanding, there are real opportunities for career development.
The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland. #J-18808-Ljbffr
Deputy Manager/Quality and Compliance Manager- Newbiggin by the Sea employer: Lifeways
Contact Detail:
Lifeways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager/Quality and Compliance Manager- Newbiggin by the Sea
✨Tip Number 1
Familiarise yourself with the principles of Positive Behaviour Support (PBS) and trauma-informed care. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the values that Lifeways upholds.
✨Tip Number 2
Network with professionals in the health and social care sector, especially those who have experience in supported living services. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you successfully led a team or improved service quality. Being able to articulate your achievements will set you apart from other candidates.
✨Tip Number 4
Stay updated on current regulations and compliance standards within the health and social care sector. Showing that you are knowledgeable about these requirements will highlight your readiness for the role and your commitment to maintaining high standards.
We think you need these skills to ace Deputy Manager/Quality and Compliance Manager- Newbiggin by the Sea
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Deputy Manager/Quality and Compliance Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your relevant supervisory experience in the Health and Social Care sector. Provide specific examples of how you've successfully managed teams or ensured compliance with regulations in previous roles.
Showcase Your Values: Lifeways is looking for candidates who are passionate about supporting individuals with diverse needs. Make sure to convey your commitment to person-centred care and the principles of the Right Care, Right Support, Right Culture in your application.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and clearly formatted. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lifeways
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Deputy Manager/Quality and Compliance Manager role. Familiarise yourself with the key responsibilities, such as supervising the team and ensuring compliance with health and safety regulations. This will help you articulate how your experience aligns with their needs.
✨Showcase Your People Skills
Since this role involves leading and motivating a team, be prepared to discuss your people skills. Share examples of how you've successfully communicated with colleagues and external professionals in the past, highlighting your ability to build strong relationships.
✨Demonstrate Your Knowledge of PBS and Trauma-Informed Care
The ideal candidate should have a solid understanding of Positive Behaviour Support (PBS) and trauma-informed care. Brush up on these concepts and be ready to discuss how you would implement them in the supported living setting to enhance the quality of care.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would address them, particularly in relation to compliance and service delivery.
