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- Tasks: Lead and inspire teams to deliver exceptional care for individuals with complex needs.
- Company: Join Lifeways, a leading provider of specialist support in the UK.
- Benefits: Competitive salary, leadership development, wellbeing resources, and discounts on shopping.
- Why this job: Make a real difference in people's lives while shaping your team's culture.
- Qualifications: Level 3 qualification in Health & Social Care; Level 5 preferred.
- Other info: Exciting opportunity for growth in a supportive and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Every day at Lifeways, our team members make a difference. You’ll meet people who have built rewarding careers with us, and people whose lives have been transformed through the support we provide.
As a Service Manager at Lifeways, you create environments where people thrive, and every decision you make shapes someone’s future. Lifeways is one of the UK’s leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs.
The Opportunity: We are looking for a Service Manager to cover our supported living services in and around Northumberland (Berwick Upon Tweed). You’ll oversee a small group of supported living dwellings for individuals with learning disabilities, autism, and complex needs. You’ll have the support of our dedicated Area Manager and Regional Director, while still having the freedom to lead with your own style—focusing on achieving the best outcomes for the people we support and for your staff teams.
In This Role, You Will:
- Support, inspire, and develop your teams to deliver outstanding care and support.
- Oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
- Drive service improvements and quality standards.
- Build strong relationships with your team, families, and communities.
- Lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.
What You’ll Bring:
- A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it).
- Strong experience in operational and people management.
- A valid UK driver’s licence and willingness to travel locally.
- A genuine passion for quality care — and the ability to lead by example.
Why Join Lifeways? When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do: Caring – Honest – One Team – Innovative – Courageous – Equal.
You’ll Get:
- Leadership development programmes & progression pathways.
- A supportive, inclusive workplace culture.
- Matched contribution company pension scheme.
- Wellbeing resources and mental health support.
- Reward and Recognition Schemes.
- Discounts on shopping, tech, travel, and more through CHOICE Rewards.
We are on a bold journey to become the Care Provider of Choice — and this is an exciting time to join us. We listen closely to our team members through surveys and forums and act on their ideas, continuously improving how we support both our people and the individuals in our care.
As a leader, you’ll have the authority, resources, and support to shape your team’s culture and the quality of care they deliver. We invest in your growth through leadership development and promote a workplace where wellbeing, diversity, and inclusion are more than just words — they’re lived values.
At Lifeways, you’re not just anyone. You’re a leader who can make a difference every single day.
Service Manager - Northumberland employer: Lifeways Group
Contact Detail:
Lifeways Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Northumberland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Lifeways and understanding their values. Think about how your experience aligns with their mission of providing outstanding care. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your passion for quality care and how you can inspire and lead teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get to explore more about our culture and the amazing stories of our team members.
We think you need these skills to ace Service Manager - Northumberland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for quality care shine through. We want to see how much you care about making a difference in people's lives, so share your experiences and motivations!
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your relevant experience in operational and people management, and don’t forget to mention any qualifications that match what we’re looking for.
Be Authentic: We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique approach to leadership and how you inspire your teams to deliver outstanding care.
Apply Through Our Website: For the best chance of success, make sure to apply through our careers website. It’s the easiest way for us to see your application and get to know you better. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Lifeways Group
✨Know Your Stuff
Before the interview, make sure you understand Lifeways' mission and values. Familiarise yourself with their approach to care for individuals with learning disabilities and complex needs. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Style
As a Service Manager, your leadership style is crucial. Prepare examples of how you've inspired and developed teams in the past. Think about specific situations where you’ve driven service improvements or built strong relationships with staff and families.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging behaviours. Practice responses that demonstrate your experience in operational management and your passion for quality care.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, ongoing training opportunities, or how Lifeways measures success in their supported living services. This shows your genuine interest in the role and the company.
