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- Tasks: Lead and inspire a team to provide outstanding support for individuals with complex needs.
- Company: Join Lifeways, a leading provider of specialist support in the UK.
- Benefits: Enjoy financial wellbeing tools, a matched pension scheme, and discounts on shopping and travel.
- Why this job: Make a real difference in people's lives while shaping the future of care services.
- Qualifications: Level 3 qualification in Health & Social Care; Level 5 preferred.
- Other info: Be part of a supportive culture that values wellbeing, diversity, and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Every day at Lifeways, our team members make a difference. You’ll meet people who have built rewarding careers with us, and people whose lives have been transformed through the support we provide. As a Service Manager at Lifeways, you create environments where people thrive, and every decision you make shapes someone’s future.
Lifeways is one of the UK’s leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs. We’ve recently completed one of the biggest digital transformations in our sector. Our ambition is bold: to become the Care Provider of Choice, powered by innovation, stability and the belief that great care starts with great people.
The Opportunity: We are looking for a Service Manager to cover our supported living services in and around Liverpool. You’ll oversee a small group of supported living dwellings for individuals with learning disabilities, autism, and complex needs. You’ll have the support of our dedicated Area Manager and Regional Director, while still having the freedom to lead with your own style—focusing on achieving the best outcomes for the people we support and for your staff teams.
We’re Looking For An Experienced, Passionate Manager Who:
- Leads with positivity, compassion, and confidence.
- Inspires their team to deliver outstanding, person-centred support.
- Drives quality, safety, and continuous improvement across all services.
Every day, you’ll make a difference — ensuring the people we support live with independence, dignity, and purpose in their own homes.
In This Role, You Will:
- Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
- Oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
- Drive service improvements and quality standards.
- Build strong relationships with your team, families, and communities.
You’ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.
What You’ll Bring:
- A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it).
- Strong experience in operational and people management.
- A valid UK driver’s licence and willingness to travel locally.
- A genuine passion for quality care — and the ability to lead by example.
We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.
Why Join Lifeways?
When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do: Caring – Honest – One Team – Innovative – Courageous – Equal.
You’ll Get:
- Enjoy financial wellbeing tools with Stream — real-time pay tracking, savings features, and instant access to earned pay when you need it.
- A supportive, inclusive workplace culture.
- Matched contribution company pension scheme.
- Wellbeing resources and mental health support.
- Reward and Recognition Schemes.
- Discounts on shopping, tech, travel, and more through CHOICE Rewards.
Why Now? We are on a bold journey to become the Care Provider of Choice — and this is an exciting time to join us. We listen closely to our team members through surveys and forums and act on their ideas, continuously improving how we support both our people and the individuals in our care.
As a leader, you’ll have the authority, resources, and support to shape your team’s culture and the quality of care they deliver. We invest in your growth through leadership development and promote a workplace where wellbeing, diversity, and inclusion are more than just words — they’re lived values.
At Lifeways, you’re not just anyone. You’re a leader who can make a difference every single day.
Service Manager- Liverpool employer: Lifeways Group
Contact Detail:
Lifeways Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager- Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current Lifeways employees on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Lifeways' values and recent initiatives. Show us how your experience aligns with our mission to provide outstanding care and support. Be ready to share examples of how you've made a difference in previous roles.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your leadership style and how you inspire teams. The more confident you are, the better you'll connect with us during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you're genuinely interested in joining the Lifeways team. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Manager- Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for quality care shine through. We want to see how you embody empathy and courage in your previous roles, so share specific examples that highlight your commitment to making a difference.
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your operational and people management experience, and don’t forget to mention any relevant qualifications. We love seeing how your unique skills align with our mission!
Be Authentic: We value honesty and authenticity, so be yourself in your application. Share your personal journey and what drives you to support individuals with learning disabilities and complex needs. This helps us get to know the real you!
Apply Through Our Website: For the best chance of success, apply directly through our careers website. It’s the easiest way for us to review your application and ensures you’re considered for this exciting opportunity to join our team at Lifeways!
How to prepare for a job interview at Lifeways Group
✨Know Your Stuff
Before the interview, dive deep into Lifeways' mission and values. Understand their approach to care for individuals with learning disabilities and complex needs. This will help you align your answers with what they truly value.
✨Showcase Your Leadership Style
As a Service Manager, you'll need to inspire and lead your team. Prepare examples of how you've successfully managed teams in the past, focusing on positivity and compassion. Highlight specific instances where your leadership made a difference.
✨Emphasise Person-Centred Care
Lifeways is all about person-centred support. Be ready to discuss how you’ve implemented this in your previous roles. Share stories that demonstrate your commitment to ensuring individuals live with independence, dignity, and purpose.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about Lifeways’ future plans, team culture, and how they support their staff. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
