At a Glance
- Tasks: Lead and inspire a team to provide exceptional mental health support.
- Company: Join Lifeways, a leading provider of specialist care in the UK.
- Benefits: Enjoy leadership development, wellbeing resources, and discounts on shopping and travel.
- Other info: Be part of a supportive, inclusive workplace with great career progression opportunities.
- Why this job: Make a real difference in people's lives while shaping your team's culture.
- Qualifications: Level 3 qualification in Health & Social Care; leadership experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Full time – Permanent
Who We Are – Lifeways
Every day at Lifeways, our team members make a difference. You’ll meet people who have built rewarding careers with us, and people whose lives have been transformed through the support we provide. As a Service Manager at Lifeways, you create environments where people thrive, and every decision you make shapes someone’s future.
Lifeways is one of the UK’s leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs. We’ve recently completed one of the biggest digital transformations in our sector.
The Opportunity
We are seeking a passionate and self‑motivated Service Manager to lead a range of specialist mental health care packages, supporting a diverse group of individuals with mental health needs. This is a dual Service Manager role covering both Moor House and the Tillington Road service.
- Moor House is a 16‑bed, flat‑based supported living service providing accommodation and 24‑hour support for individuals with complex mental health needs.
- Tillington Road is an outreach service where individuals live independently in their own homes with full tenancies.
The successful candidate will oversee both services and manage two Deputy Managers. At Moor House, there is a team of five full‑time Recovery Officers, while Tillington Road has a dedicated Engagement Officer working alongside the Deputy Manager and Service Manager to support five individuals living in the community.
This is an exciting leadership opportunity for someone passionate about recovery‑focused, person‑centred mental health support and driving positive outcomes for the people we support.
In this role, you will:
- Support, inspire, and develop your team of recovery workers and team leaders to deliver outstanding care.
- Oversee the delivery of high‑quality care and support for individuals.
- Drive service improvements and quality standards.
- Build strong relationships with your team, families, and communities.
What You’ll Bring:
- A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it).
- Strong experience in operational and people management.
- A genuine passion for quality care — and the ability to lead by example.
We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.
Why Join Lifeways?
When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do: Caring – Honest – One Team – Innovative – Courageous – Equal.
You’ll get:
- Leadership development programmes & progression pathways.
- A supportive, inclusive workplace culture.
- Matched contribution company pension scheme.
- Wellbeing resources and mental health support.
- Reward and Recognition Schemes.
- Discounts on shopping, tech, travel, and more through CHOICE Rewards.
Why Now?
We are on a bold journey to become the Care Provider of Choice — and this is an exciting time to join us. We listen closely to our team members through surveys and forums and act on their ideas, continuously improving how we support both our people and the individuals in our care.
As a leader, you’ll have the authority, resources, and support to shape your team’s culture and the quality of care they deliver. We invest in your growth through leadership development and promote a workplace where wellbeing, diversity, and inclusion are more than just words — they’re lived values.
You’re not just anyone. You’re a leader who can make a difference every single day.
Service Manager - Mental Health - Hereford employer: Lifeway s Group
At Lifeways, we pride ourselves on being an exceptional employer that champions the growth and wellbeing of our team members. As a Service Manager in Hereford, you will be part of a supportive and inclusive culture that values innovation and collaboration, with access to leadership development programmes and a range of wellbeing resources. Join us in making a meaningful impact in the lives of individuals with mental health needs while enjoying a fulfilling career with opportunities for progression and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Mental Health - Hereford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Lifeway s Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Lifeway s Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Lifeway s Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Lifeway s Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager - Mental Health - Hereford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Lifeway s Group:Before hitting send, make sure to tailor your application specifically to Lifeway s Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Lifeway s Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
