At a Glance
- Tasks: Lead a Supported Living service, ensuring high-quality care and team support.
- Company: Dynamic care provider focused on recovery and improvement.
- Benefits: Competitive salary, bonus scheme, and supportive central teams.
- Other info: Opportunity for impactful leadership in a supportive environment.
- Why this job: Make a real difference by stabilising and improving care services.
- Qualifications: Experience in a regulated care setting and strong leadership skills.
The predicted salary is between 32250 - 43500 £ per year.
Location: Leicester (LE5) – overseeing a Supported Living service and Outreach Care provision
Salary: £32,250 – £43,500 per annum + Bonus Scheme
We are looking for an experienced Service Manager to lead a service in Leicester currently in a period of recovery and improvement. This is not a steady-state role. The focus is on stabilising the service, bringing structure, supporting the team, and making sure the service is running safely and consistently day to day.
You will play a key role in ensuring the people we support receive safe, consistent, and high-quality care, while we continue to strengthen leadership across the area.
What you’ll be doing:
- Taking full responsibility for the day-to-day running of the service
- Stabilising staffing, rotas and team structure
- Supporting teams to deliver safe, consistent, person-centred care
- Addressing quality and compliance gaps, including CQC actions
- Leading on safeguarding, MCA and DoLS
- Managing team performance, including supervisions, investigations, and performance improvement
What we’re looking for:
- Experience as a Service Manager / Registered Manager in a regulated care setting (supported living, residential, nursing, domiciliary or similar) – all backgrounds considered
- Strong knowledge of CQC standards and compliance
- Safeguarding
- Mental Capacity Act (MCA) / DoLS
- People management and HR processes
- A hands‑on leadership style
- Able to step into a service, assess quickly, and get a clear grip of what’s needed
What to expect:
- The service is currently in recovery, so there is a need to re‑establish consistency, support teams through change, and manage operational pressures
- You will be expected to take ownership and lead from the front
- You won’t be on your own — there is support from central teams (HR, Quality, PBS, Finance) and experienced turnaround managers — but day‑to‑day leadership sits with you
Why this role:
- Opportunity to make a genuine, visible difference
- A chance to bring a service back to a safe, stable position
- A role suited to someone who thrives on improvement rather than steady‑state management
- You’ll be able to see the impact of what you do — in the team and for the people we support
If you’re someone who’s comfortable stepping into a service that needs direction and you’re confident bringing structure and stability, we’d like to hear from you.
Service Manager - Supported Living - Leicester employer: Lifeway s Group
The Lifeways Group in Sunderland is an exceptional employer dedicated to empowering individuals to lead independent lives. With a strong focus on employee growth and a supportive work culture, team members benefit from ongoing training and development opportunities while working in a vibrant environment that fosters collaboration and community. Join us at Church View apartments, where you can make a meaningful impact in the lives of residents while enjoying a fulfilling career in the care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Supported Living - Leicester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Lifeway s Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Lifeway s Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Lifeway s Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Lifeway s Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager - Supported Living - Leicester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Lifeway s Group:Before hitting send, make sure to tailor your application specifically to Lifeway s Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Lifeway s Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
