Service Manager - Leicester
Service Manager - Leicester

Service Manager - Leicester

Leicester Full-Time 30000 - 40000 £ / year (est.) No home office possible
Lifeway s Group

At a Glance

  • Tasks: Lead and inspire teams to provide outstanding care for individuals with complex needs.
  • Company: Join Lifeways, a caring and innovative company dedicated to making a difference.
  • Benefits: Enjoy financial wellbeing tools, leadership development, and discounts on shopping and travel.
  • Why this job: Make a real impact every day by shaping the future of care services.
  • Qualifications: Level 3 qualification in Health & Social Care and strong management experience.
  • Other info: Be part of a supportive culture that values diversity and inclusion.

The predicted salary is between 30000 - 40000 £ per year.

You’re Not Just Anyone — and neither is this role. As a Service Manager at Lifeways, you create environments where people thrive, and every decision you make shapes someone’s future.

The Opportunity

As a Service Manager, you’ll oversee two services supporting adults with learning disabilities, autism, and complex needs. You’ll have the support of our dedicated Area Manager and Regional Director, while still having the freedom to lead with your own style—focusing on achieving the best outcomes for the people we support and for your staff teams.

We’re looking for an experienced, passionate manager who:

  • Leads with positivity, compassion, and confidence.
  • Inspires their team to deliver outstanding, person-centred support.
  • Drives quality, safety, and continuous improvement across all services.

Every day, you’ll make a difference — ensuring the people we support live with independence, dignity, and purpose in their own homes.

In this role, you will:

  • Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
  • Oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
  • Drive service improvements and quality standards.
  • Build strong relationships with your team, families, and communities.

You’ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You’ll Bring

  • A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it).
  • Strong experience in operational and people management.
  • A valid UK driver’s licence and willingness to travel locally.
  • A genuine passion for quality care — and the ability to lead by example.

We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.

Why Join Lifeways?

When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do: Caring – Honest – One Team – Innovative – Courageous – Equal.

You’ll get:

  • Enjoy financial wellbeing tools with Stream — real-time pay tracking, savings features, and instant access to earned pay when you need it.
  • Leadership development programmes & progression pathways.
  • A supportive, inclusive workplace culture.
  • Matched contribution company pension scheme.
  • Wellbeing resources and mental health support.
  • Reward and Recognition Schemes.
  • Discounts on shopping, tech, travel, and more through CHOICE Rewards.

Why Now?

We are on a bold journey to become the Care Provider of Choice — and this is an exciting time to join us. We listen closely to our team members through surveys and forums and act on their ideas, continuously improving how we support both our people and the individuals in our care.

As a leader, you’ll have the authority, resources, and support to shape your team’s culture and the quality of care they deliver. We invest in your growth through leadership development and promote a workplace where wellbeing, diversity, and inclusion are more than just words — they’re lived values.

At Lifeways, you’re not just anyone. You’re a leader who can make a difference every single day.

Service Manager - Leicester employer: Lifeway s Group

At Lifeways, we pride ourselves on being an exceptional employer that champions the growth and wellbeing of our staff. As a Service Manager in Leicester, you will be part of a supportive and inclusive culture that values your leadership and innovation, while offering robust development programmes and financial wellbeing tools. Join us to make a meaningful impact in the lives of individuals with complex needs, all while enjoying a range of benefits including a matched pension scheme and discounts through CHOICE Rewards.
Lifeway s Group

Contact Detail:

Lifeway s Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Manager - Leicester

✨Tip Number 1

Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching Lifeways and understanding their values. Think about how your experience aligns with their mission of providing outstanding, person-centred support. Show them you’re not just anyone — you’re the right fit!

✨Tip Number 3

Practice your leadership stories! Be ready to share examples of how you've inspired teams and driven quality improvements in your previous roles. This will help you stand out as a passionate manager who embodies empathy and courage.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Lifeways and making a difference in the lives of those we support.

We think you need these skills to ace Service Manager - Leicester

Leadership Skills
Operational Management
People Management
Person-Centred Care
Quality Improvement
Relationship Building
Empathy
Communication Skills
Problem-Solving Skills
Health & Social Care Qualification
Team Development
Adaptability
Passion for Quality Care
Courage

Some tips for your application 🫡

Show Your Passion: When writing your application, let your passion for quality care shine through. We want to see how you embody empathy and courage in your previous roles, so share specific examples that highlight your commitment to making a difference.

Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in operational and people management, and don’t forget to mention any relevant qualifications. We love seeing how your unique skills align with our values!

Be Authentic: We’re looking for genuine individuals who can inspire their teams. Don’t be afraid to let your personality come through in your application. Share your leadership style and how you’ve motivated others to deliver outstanding support.

Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!

How to prepare for a job interview at Lifeway s Group

✨Know Your Values

Before the interview, take some time to reflect on Lifeways' core values: empathy, courage, honesty, equality, and passion. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.

✨Showcase Your Leadership Style

As a Service Manager, you'll need to inspire and lead your team effectively. Prepare to discuss your leadership style and how you’ve successfully motivated teams in the past. Use real-life scenarios to illustrate how you've driven quality and safety in previous roles.

✨Understand the Role's Impact

Familiarise yourself with the responsibilities of overseeing services for adults with learning disabilities and complex needs. Be prepared to discuss how you would create an environment where individuals thrive and how you plan to support your team in delivering outstanding care.

✨Ask Thoughtful Questions

Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if Lifeways is the right fit for you.

Service Manager - Leicester
Lifeway s Group
Location: Leicester

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