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For Companies At a Glance
- Tasks: Handle post, emails, and queries while supporting the team in a busy environment.
- Company: Join Wells Medical Practice, a supportive and dynamic healthcare provider.
- Benefits: Gain a Level 3 Business Administration qualification and valuable work experience.
- Why this job: Kickstart your career in admin while making a difference in patient care.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Flexible hours and a friendly team atmosphere await you!
Duties and Responsibilities
- Deal with internal and external post and emails on a day-to-day basis.
- Answer/deal with queries, both face-to-face and via telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.
- Meet and greet visitors as required.
- Provide appropriate reception cover as and when required.
- Obtain and retrieve clinical/non-clinical records as requested.
- Support the control of clinics/appointments and retrieve records.
- Maintain filing systems in line with organisational policies and procedures.
- Assist with ordering and maintenance of stock supplies (specific to role as appropriate).
- Collate information for reports.
- Be a flexible and supportive member of the team.
- Adhere to local and national Health and Safety regulations.
Prescriptions
- Ensure that requests for acute and repeat prescriptions are processed in line with contract requirements.
- Identify patients whose prescriptions are due for review for the relevant GP.
- Manage systems for passing prescriptions to pharmacies providing a collection service.
- Liaise with doctors, patients, hospitals, pharmacists and others as required in connection with medication prescribed for registered patients.
- Manage the recording system for controlled drugs.
- Order stationery required for issuing prescriptions.
- Ensure that registrations and deductions are processed in line with Health Authority requirements and that record-keeping systems are up-to-date and fit for purpose.
- Ensure that the system for record-keeping of temporary residents is kept up to date.
- Summarise patient notes in line with internal procedures and external QOF deadlines.
- Use appropriate read codes, scan correspondence to ensure the accurate recording of Quality and Outcome Framework (QOF) specific information and patient-specific information, bearing in mind implications of such recording.
- Ensure patient records are kept up to date with relevant information, enabling clinicians and other relevant staff to access accurate and up-to-date patient histories.
Practice Policies and Procedures
- Complete all educational and training as required over the training period.
- Sign a learning contract with the training provider and adhere to the agreement.
- Assist in the administration process associated with service audits (specific to role as appropriate).
- Be responsible for the use of physical equipment and report any defects in equipment as appropriate.
At Wells Medical Practice, you will be working towards a Business Administration Level 3 Qualification over the course of 15 months.
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Reception and Admin Support Apprenticeship employer: Lifetime Training
Contact Detail:
Lifetime Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Admin Support Apprenticeship
✨Tip Number 1
Get to know the company! Research Wells Medical Practice and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception and admin support. Think about how you would handle specific scenarios, like dealing with a difficult visitor or managing multiple tasks at once.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional when you attend interviews. A smart appearance shows that you take the opportunity seriously and are ready to represent the practice well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Reception and Admin Support Apprenticeship
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and contributing to the smooth running of our reception and admin support.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the duties listed in the job description. We love seeing candidates who take the time to connect their background to what we do at Wells Medical Practice.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out, so we can quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lifetime Training
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the duties and responsibilities outlined in the job description. Familiarise yourself with tasks like managing post, handling queries, and maintaining filing systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to reception and admin support. Think about how you would handle specific scenarios, such as dealing with a difficult visitor or managing multiple tasks at once. Practising your responses will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients and staff, it's crucial to highlight your communication skills. During the interview, be friendly and approachable, and provide examples of how you've effectively communicated in previous roles. This will reassure the interviewer that you can handle face-to-face and telephone queries with ease.
✨Demonstrate Flexibility and Team Spirit
The job requires being a flexible and supportive team member, so be ready to discuss times when you've worked collaboratively or adapted to changing circumstances. Share specific examples that showcase your ability to work well with others and your willingness to take on various tasks as needed.
