At a Glance
- Tasks: Engage with trade customers, understand their needs, and provide excellent service.
- Company: Join B&Q, a leading home improvement retailer with a focus on customer satisfaction.
- Benefits: Earn £12.71 per hour, enjoy 6.6 weeks holiday, and access shopping discounts.
- Other info: Gain a Level 2 Customer Service qualification and enjoy great career development opportunities.
- Why this job: Kickstart your career in customer service while making a real difference for traders.
- Qualifications: No prior experience needed, just a passion for helping others and learning.
The predicted salary is between 25000 - 25000 € per year.
Responsibilities
- Understanding our traders.
- Identify the key difference between trade and retail customers and engage with them accordingly.
- Take ownership of my TradePoint members, understand their needs, and always do the best for them.
- Through conversation and ownership, understand their business needs.
- Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up).
Marketing Consent
- Clearly understand the benefits for my TradePoint members to give marketing consent.
- Confidence in explaining the benefits and gaining consent from my members.
Recruitment
- Understand the recruitment for new members to join TradePoint and implement these during recruitment.
- Confidence in approaching and discussing the TradePoint proposition with any new potential member.
Set Up
- Create a clear, tidy and simple shopping journey for my members.
- Consistently operate to the current trading and POS plan.
Service
- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day.
- Engage in conversation whenever possible to drive stronger relationship and understand my member's needs.
- Understand future and current jobs, to ensure I can recommend the best products and services to assist them.
Career Development
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Benefits
- UK Notional hourly rate £12.71 per hour.
- An award-winning pension scheme.
- ShareSave options.
- 6.6 weeks holiday.
- Employee Assistant Programme.
- Shopping discounts.
- Colleague wellbeing benefits.
B&Q TradePoint Customer Advisor Apprentice in Peacehaven employer: Lifetime Training
B&Q is an exceptional employer that prioritises the growth and development of its employees, offering a comprehensive apprenticeship programme for aspiring Customer Advisors. Located in a dynamic retail environment, we provide a supportive work culture with a focus on customer engagement and relationship building, alongside attractive benefits such as a competitive hourly rate, generous holiday allowance, and wellbeing initiatives. Join us to not only enhance your skills but also to be part of a team that values service excellence and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land B&Q TradePoint Customer Advisor Apprentice in Peacehaven
✨Tip Number 1
Get to know the company inside out! Research B&Q and TradePoint, understand their values, and be ready to chat about how you can contribute. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your people skills! Since you'll be engaging with traders and retail customers, role-play conversations with friends or family. This will help you feel more confident when discussing their needs and building relationships.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've helped someone or improved a situation. Be ready to share these stories during your interview to demonstrate how you can take ownership of your TradePoint members.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and comfortable with online processes, which is a big plus in today's job market.
We think you need these skills to ace B&Q TradePoint Customer Advisor Apprentice in Peacehaven
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand the difference between trade and retail customers. Tailor your application to show how you can engage with our TradePoint members and meet their specific needs.
Show Ownership:In your application, highlight instances where you've taken ownership of a task or project. We want to see that you can take charge and deliver on priorities like Service, Member, Tools, and Set up.
Be Confident:Confidence is key! When discussing your experiences, make sure to convey how you’ve approached conversations with customers. Show us that you can explain benefits clearly and gain consent from members effortlessly.
Keep It Clear and Simple:Just like creating a tidy shopping journey for our members, your application should be clear and straightforward. Avoid jargon and keep your language simple so we can easily see why you’d be a great fit for the role.
How to prepare for a job interview at Lifetime Training
✨Know Your Customers
Before the interview, brush up on the differences between trade and retail customers. Think about how you can engage with them differently. This will show your understanding of the role and impress the interviewers.
✨Show Ownership
Be ready to discuss how you would take ownership of TradePoint members. Prepare examples of how you've previously taken initiative in customer service roles or any relevant experiences that demonstrate your commitment to understanding and meeting customer needs.
✨Communicate Benefits Clearly
Since explaining marketing consent is part of the job, practice how you would communicate the benefits to potential members. Use clear, simple language and think of ways to make it relatable to their business needs.
✨Engage and Build Relationships
Think of strategies to engage with customers during the interview. Prepare to share how you would create a friendly shopping experience and build relationships with members. This will highlight your people skills and customer service focus.
