- - With support from experienced colleagues, you will help provide a responsive and customer-focused IT support service to staff across the organisation.
- - Learn how to diagnose and resolve common IT incidents and service requests, escalating more complex issues when required.
- - Learn how to support users with hardware, software, mobile devices and Microsoft 365 applications.
- - Assist in setting up laptops, phones and equipment for new starters.
- - Use the IT Service Management system to accurately record, categorise and track support requests.
- - Support colleagues with basic troubleshooting and clear user guidance, communicating in accessible language and avoiding unnecessary technical jargon.
- - Help keep colleagues informed about the progress of their support requests and learn how service targets are managed.
- - Work with other Digital and Technology colleagues and external service providers to support the resolution of incidents and requests.
- - Learn how starters, leavers and organisational changes are reflected in system directories and group memberships, following the correct authorisation processes.
- - Look for opportunities to improve the user experience and share suggestions with the Service Desk Supervisor.
- - Participate in training, apprenticeship workshops and self-development activities.
- - Work towards achieving your apprenticeship qualification and agreed learning objectives.
- - You may be required to travel to other Arts Council England locations across England.
- - You will contribute to a positive working culture by taking a proactive approach to learning, responding to change, inclusive practice and environmental responsibility.
- - You will reflect the Nolan Principles of Public Life and Arts Council England's values, with a commitment to equality, diversity and inclusion.
IT Support Apprentice employer: Lifetime Training
Mitchells & Butlers is an excellent employer for aspiring chefs, offering a supportive work culture where you can learn from passionate professionals while earning a nationally recognised qualification. With full training and clear progression opportunities, you'll be part of a dynamic kitchen environment that values quality and teamwork, making it a rewarding place to kickstart your culinary career.
