Daily roles and responsibilities will include;
Customer –
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Actively approach your customers, engaging with them naturally
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Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
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Actively promote company services such as finance, trade and installations to fulfil the customer project needs
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Create accurate designs that delight customers and turn enquiries into sales
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Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
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Ensure all types of customer communications are dealt with professionally
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Encourage customer feedback share it with Managers and use it to improve service
Installations –
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Sign up company installers and support them to give the best service to our customers
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Using company systems to process the customers project from end to end for both supply and installation-based customers
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Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures –
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Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
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Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
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Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
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Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
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Take personal responsibility for operating in a safe and legally compliant way
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You may be required to undertake other duties from time to time as we may reasonably require
Communication skills – Team Working – Problem Solving – Working with customers
Personal qualities
The ability to work towards the B&Q Values and Behaviours – Together, Curiosity, Simplicity, Humility, Excellence., Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
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Company pension
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Employee discount, We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
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UK Notional hourly rate £13.28 per hour
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An award-winning pension scheme
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ShareSave options
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6.6 weeks holiday
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Employee Assistant Programme
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Shopping discounts
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Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.
Requirements and Prospectus
Contact Detail:
Lifetime Training Recruiting Team