B&Q Showroom Advisor Apprentice - Norwich

Daily roles and responsibilities will include;

Customer –

• Actively approach your customers, engaging with them naturally

• Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers

• Actively promote company services such as finance, trade and installations to fulfil the customer project needs

• Create accurate designs that delight customers and turn enquiries into sales

• Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions

• Ensure all types of customer communications are dealt with professionally

• Encourage customer feedback share it with Managers and use it to improve service

Installations –

• Sign up company installers and support them to give the best service to our customers

• Using company systems to process the customers project from end to end for both supply and installation-based customers

• Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service

Systems and Procedures –

• Utilise all available tools, reports, and systems throughout the customer journey to maximise sales

• Ensure display area and Showroom environment meets operational standards and delivers a great customer experience

• Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales

• Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently

• Take personal responsibility for operating in a safe and legally compliant way

• You may be required to undertake other duties from time to time as we may reasonably require

Communication skills – Team Working – Problem Solving – Working with customers

Personal qualities

The ability to work towards the B&Q Values and Behaviours – Together, Curiosity, Simplicity, Humility, Excellence., Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

• Company pension

• Employee discount, We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

• UK Notional hourly rate £13.28 per hour

• An award-winning pension scheme

• ShareSave options

• 6.6 weeks holiday

• Employee Assistant Programme

• Shopping discounts

• Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.

Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.

Requirements and Prospectus