Are you a detail-oriented hospitality professional with a passion for guest experience and smooth operations?
We’re looking for a Reservations Manager to join the iconic Hard Rock Hotel Malta and ensure our booking process hits all the right notes.
If you’re organised, guest-focused and thrive in a fast-paced environment, this is your stage.
Your Mission
As our Reservations Manager, you’ll oversee the reservations department, ensuring a seamless booking journey for our guests across rooms, suites, restaurants and events. You’ll lead the team with efficiency and energy, turning inquiries into unforgettable stays and experiences.
What You’ll Do
- Manage the day-to-day operations of the reservations team, ensuring accuracy and efficiency in all bookings
- Develop and implement strategies to maximise occupancy and revenue while delivering top‑class service
- Monitor booking channels (direct, OTA, GDS) and optimise distribution for performance
- Train, motivate and supervise the reservations team to maintain high service standards
- Analyse reservations data, forecast demand and provide reports to management
- Collaborate with Sales, Marketing and Front Office teams to align strategies and guest experience
- Handle VIP bookings, special requests and complex group reservations with care and precision
What We’re Looking For
- 3–5 years’ experience in hotel reservations or front office, with at least 1–2 years in a supervisory/managerial role
- Strong knowledge of reservations systems and channel management tools (Opera or similar)
- Commercially savvy with a strong understanding of revenue management principles
- Excellent communication and leadership skills, with a guest-first mindset
- Highly organised, detail-oriented and comfortable in a fast-paced, high-volume environment
- Fluent in English (other languages are a plus)
- Positive, dynamic and ready to bring the Hard Rock vibe to every interaction
What’s On the Table
- A leadership role in one of Malta’s most exciting hotel openings
- A dynamic people-first culture where your ideas and energy matter
- Competitive salary + performance bonus
- Career growth opportunities
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