Lettings Assistant (6m FTC)

Salary: £27,292 plus excellent benefits

Location: Wooburn Green, High Wycombe

Hybrid working: Typically 2 to 3 days per week in the office or out on patch, with the remaining time working from home

Contract: 6 month fixed‑term contract

Hours: 37 per week

Are you looking to join a growing, values-led organisation with a clear social purpose? At Lifestone Homes, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.

About the role

We are looking for a Lettings Assistant to join our Lettings and Allocations team on a 6‑month fixed‑term contract. This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast‑paced environment where no two days are the same. You'll play an important role in helping people move into their new homes, supporting the lettings process from property void through to tenancy sign up.

Key responsibilities:

• Support the administration of the lettings and allocations process
• Work closely with Housing, Voids, Property Services and Local Authority teams to help ensure properties are re‑let within target timescales
• Update gas and electricity readings following tenancy sign‑ups and manage void utility processes
• Manage administrative aspects of mutual exchanges once applications have been approved
• Support the management of starter tenancies and tenancy transfer processes
• Coordinate void key returns and ensure relevant health and safety information is gathered and shared
• Authorise HomeSwapper applications and support residents looking to move home
• Respond to customer enquiries and correspondence within agreed service standards
• Maintain accurate tenancy, customer and property records
• Monitor and correct system errors identified through performance monitoring systems
• Confirm tenancy start and end dates and support rent account administration activities
• Liaise with landlords, tenants and contractors regarding repairs and tenancy matters
• Process referrals and provide housing advice, escalating complex issues where appropriate
• Support colleagues across Housing Services when required
• Visit properties and office locations as needed to support service delivery

Our expectations:

• Contribution towards achieving void re‑let targets
• High levels of customer satisfaction
• Accurate and timely administration of lettings and tenancy processes
• Strong working relationships with residents, colleagues and partners
• High standards of written and verbal communication
• Effective management of competing priorities and deadlines
• Consistent compliance with policies, procedures and service standards
• Continuous identification of service improvements and efficiencies

About you:

• Essential Previous administration experience
• Excellent written and verbal communication skills
• Strong customer service skills and a customer‑focused approach
• Excellent attention to detail and accuracy
• Strong organisational skills and ability to manage competing priorities
• Experience dealing with customers, partners, contractors or stakeholders
• Ability to make decisions, solve problems and know when to escalate issues
• Good negotiation and communication skills
• Strong IT skills including Microsoft Word, Excel, Outlook and PowerPoint
• Ability to analyse information and produce basic reports
• Demonstrable team‑working skills and collaborative approach
• Ability to work independently and use initiative
• Full UK driving licence
• Access to a vehicle for business use

Why join us?

This is an excellent opportunity to join a busy and supportive team that plays a vital role in helping people access safe, affordable homes. You'll gain valuable exposure to housing operations, build relationships across multiple teams and contribute directly to improving outcomes for residents and communities across our region.

Benefits:

• 25 days annual leave, increasing with service to a maximum of 30 days
• 30 days annual leave from day one for Head of Service, Assistant Director and Director roles
• Christmas closure in addition to your annual leave entitlement
• Option to buy up to 5 additional days of annual leave each year
• Generous pension scheme with up to 10% employer contributions
• Annual performance bonus scheme, recognising individual contributions and achievements
• Enhanced family-friendly leave, including maternity and paternity benefits
• Health Cash Plan with support for everyday healthcare costs, virtual health services, gym discounts and free cover for up to four dependent children
• Life assurance worth three times your annual salary
• Employee Assistance Programme (EAP) providing 24/7 confidential support for your mental, physical and financial wellbeing
• Flexible and hybrid working, helping you balance work and personal commitments
• £200 annual flexible benefits allowance to spend through our benefits platform
• Generous sick pay and income protection cover
• Essential car user allowance and business mileage payments for eligible roles

Our Commitment:

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments:

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Closing Date: We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.