Homeownership Officer (6m FTC)

Homeownership Officer Salary

: £41,065 + excellent benefits Location

: Wooburn Green, High Wycombe Hybrid working

: Two days per week in the office, three days per week working from home, with occasional travel to schemes and properties across our operating area Contract

: 6‑month fixed‑term contract Hours

: 37 per week

Are you looking to join a growing, values-led organisation with a clear social purpose? At Lifestone Homes, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. About the role We are looking for a Homeownership Officer to join our Homeownership Services team on a 6‑month fixed‑term contract. This is a fantastic opportunity for someone with leasehold or homeownership experience to play a key role in supporting homeowners, leaseholders and shared owners across Lifestone Homes. Acting as an in‑house expert on leasehold and freehold matters, you will provide advice, guidance and practical support to both residents and colleagues. You'll manage a varied caseload covering resales, permissions, lease extensions, legal enquiries and Section 20 consultations, while helping to ensure homeowners receive a high‑quality service that meets their expectations and delivers value for money. Key responsibilities Manage 100% resale enquiries and associated conveyancing administration within agreed timescales

Respond to legal enquiries and work closely with internal and external legal teams

Process applications requiring permissions under leases, including alterations and other requests

Administer lease extension applications and associated processes

Support the delivery of Section 20 consultations, including preparation of statutory notices

Work closely with Property Services, Asset Management and Development teams on planned works and procurement activities affecting homeowners

Provide specialist advice and guidance on leasehold and freehold matters across the organisation

Act as an advocate for homeowners, ensuring their needs and expectations are understood and considered

Attend site visits, scheme briefings and post‑occupation reviews where required

Support service improvement projects and homeowner engagement initiatives

Manage homeowner enquiries, concerns and complaints professionally and effectively

Build strong relationships with residents, management companies, freeholders, valuers and other stakeholders

Support colleagues across the wider business by sharing expertise and best practice on homeownership matters

Our expectations High levels of homeowner satisfaction and positive customer feedback

Resale packs and solicitor enquiries completed accurately and within agreed timescales

Effective management of legal enquiries, permissions and leasehold applications

Successful delivery of Section 20 consultation processes

Positive relationships with homeowners, colleagues and external stakeholders

High standards of accuracy, compliance and record keeping

Active contribution towards service improvements and homeowner engagement initiatives

Delivery of a value‑for‑money service that supports both residents and the organisation

About you Essential Previous experience working within leasehold, homeownership or housing management services

Good understanding of current housing legislation and leasehold management practices

Experience delivering a responsive customer‑focused service

Ability to communicate and negotiate effectively with residents, stakeholders and partners

Experience managing complex enquiries and resolving issues professionally

Strong organisational skills and ability to manage competing priorities

Ability to assess situations, make decisions and take ownership of outcomes

Strong written and verbal communication skills

Customer‑focused approach with a commitment to delivering positive outcomes

Ability to build and maintain effective relationships across a range of stakeholders

Creative and solution‑focused approach to problem solving

Desired Previous experience managing complaints and complex customer cases

Experience administering lease extensions, permissions or resale transactions

Knowledge of Section 20 consultation requirements

Experience working within social housing or a homeownership service environment

Understanding of service charges, planned works and leasehold obligations

Where could this role take you? Whilst this opportunity is offered as a 6‑month fixed‑term contract, it provides valuable exposure to a specialist area of housing management. You'll gain experience across leasehold services, legal processes, customer engagement and service improvement, while working closely with teams across the organisation. Many colleagues have joined Lifestone Homes on fixed‑term contracts and gone on to build successful long‑term careers within the business. Whilst we cannot guarantee a permanent opportunity at the end of the contract, you will gain valuable experience and develop skills that can help support the next step in your career. Benefits At Lifestone Homes, we believe in creating an environment where our people feel valued, supported, and inspired to grow. That's why we offer a comprehensive benefits package designed to support your wellbeing, development, finances and work-life balance. 25 days annual leave

, increasing with service to a maximum of 30 days

30 days annual leave from day one

for Head of Service, Assistant Director and Director roles

Christmas closure

in addition to your annual leave entitlement

Option to

buy up to 5 additional days of annual leave

each year

Generous pension scheme

with up to

10% employer contributions

Annual performance bonus scheme

, recognising individual contributions and achievements

Enhanced family-friendly leave

, including maternity and paternity benefits

Health Cash Plan

with support for everyday healthcare costs, virtual health services, gym discounts and free cover for up to four dependent children

Life assurance

worth three times your annual salary

Employee Assistance Programme (EAP)

providing 24/7 confidential support for your mental, physical and financial wellbeing

Flexible and hybrid working

, helping you balance work and personal commitments

£200 annual flexible benefits allowance

to spend through our benefits platform

Generous sick pay and income protection cover

Essential car user allowance and business mileage payments

for eligible roles

And that's just the beginning! We also offer: Salary sacrifice car leasing scheme

with electric and hybrid vehicle options

Funded training, professional qualifications and apprenticeships

Two paid Giving Back Days

each year to support local communities and charitable causes

Up to 5 days paid carers leave

Up to 5 days paid emergency childcare leave

Paid professional membership or subscription

(one per year)

Peer recognition and reward programme

Sabbatical opportunities

for eligible colleagues

Mental Health First Aiders

across the organisation

Modern office facilities, including

free parking and EV charging

where available

Working Hours & Additional Pay 37 hours per week

Mon - Thursday 09:00 - 17:30

Friday 09:00 - 17:00

Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date:

18th November, 2026. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.