At a Glance
- Tasks: Manage client enquiries and ensure a smooth customer experience.
- Company: Award-winning company with a fantastic reputation and great perks.
- Benefits: Competitive salary, bonus, career progression, and excellent work environment.
- Other info: Be part of a company featured in the Sunday Times Best Companies to Work For.
- Why this job: Join a supportive team and make a real difference in clients' lives.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 26450 - 26450 £ per year.
£26,450 basic + 8% bonus + genuine career progression + great perks! Looking for a role where you can combine admin skills with real customer interaction? We're expanding our Online Support Team and looking for someone who thrives on helping people and keeping things running smoothly. You'll be the link between clients and advisers. Managing enquiries, supporting applications, and making sure every customer gets a great experience from start to finish. We've featured in the Sunday Times Best Companies to Work For list and built an excellent reputation on Trustpilot!
What you'll be doing:
- Managing inbound enquiries and supporting client journeys
- Speaking with clients and advisers, providing clear and friendly communication
- Keeping systems updated and cases progressing
- Identifying opportunities to move applications forward
- Using problem-solving and relationship-building skills to deliver great outcomes
We're looking for:
- A friendly, confident phone manner and strong listening skills
- Someone comfortable with IT systems and quick to learn
- A positive attitude and strong communication skills
- A balance of personal drive and team collaboration
- Someone who enjoys helping people
Online Support Adviser (Client Support) employer: Lifesearch
Join a dynamic and supportive work environment as an Online Support Adviser, where your contributions are valued and recognised. With a competitive salary, an 8% bonus, and genuine opportunities for career progression, you'll thrive in a culture that prioritises employee well-being and development. Our commitment to excellence is reflected in our accolades, including a spot on the Sunday Times Best Companies to Work For list, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Online Support Adviser (Client Support)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their Online Support Team.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with clients and advisers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different types of enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your ability to deliver great outcomes and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Online Support Adviser (Client Support)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your words. Remember, we’re looking for someone who’s friendly and confident, just like you!
Tailor Your Application:Make sure to tailor your application to the Online Support Adviser role. Highlight your admin skills and any experience you have with customer interaction. We love seeing how your background aligns with what we do, so be specific about your relevant experiences!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff. Make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at StudySmarter!
How to prepare for a job interview at Lifesearch
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Online Support Adviser role. Familiarise yourself with the key responsibilities like managing enquiries and supporting client journeys. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you’ve successfully communicated with clients or resolved issues. This will highlight your friendly phone manner and strong listening skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you’ve used problem-solving skills to deliver great outcomes. Think about challenges you faced in previous roles and how you overcame them. This will show that you can think on your feet and keep things running smoothly.
✨Emphasise Team Collaboration
While personal drive is important, don’t forget to highlight your ability to work well in a team. Share examples of how you’ve collaborated with colleagues to achieve common goals. This will resonate well with their emphasis on teamwork and building relationships.
