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- Tasks: Support the Retentions Team with admin tasks and meaningful customer conversations.
- Company: Leading Life Insurance Broker with a supportive culture and great perks.
- Benefits: £27,500 salary, quarterly bonuses, industry-leading training, and your birthday off!
- Other info: Join a team recognised in the Sunday Times Best Companies to Work For!
- Why this job: Make a real difference by helping families stay protected while growing your career.
- Qualifications: Strong communication skills and experience in an office environment are essential.
£27,500 basic salary + potential quarterly bonus based on performance + supportive culture + genuine career growth + great perks!
We are one of the UK’s leading Life Insurance Brokers, and we are on the hunt for passionate and friendly people to join our Retention Support team. Think meaningful conversations, a supportive team, and the chance to genuinely change lives by helping families stay protected. We’ve featured in the Sunday Times Best Companies to Work For list, and our Trustpilot reviews speak for themselves!
Provisional Start: ASAP
Based in: Milton Keynes
Working Pattern: Monday to Friday, 9am - 6pm
Final interview date: Friday 5th June
What you’ll be doing:
- Supporting the Retentions Team by completing daily administrative tasks.
- Take inbound calls from customers and pass them over to their advisor.
- Managing lapsed policy notifications from insurers and uploading them to our dialling system.
- Manage your diary and workload confidently, taking ownership of your day while collaborating with your team toward shared goals.
- Share ideas and feedback to improve processes, profitability, and the overall customer experience.
- Stay up to date with insurer processes, attend training and webinars, and complete 15 hours of CPD annually.
- Occasionally you’ll be expected to reach out to families by phone, whose Life Insurance policies are at risk of lapsing, understand their situation, and help them stay protected.
We’re looking for:
- Excellent communication skills.
- Experience in an office-based administrative environment is essential.
- Resilience and empathy. This is a fast-paced, people-first role.
- The ability to work both independently and collaboratively within a supportive team.
- Experience handling reinstatements, missed premiums, or lapse warnings with life insurance providers is a bonus!
What’s in it for you?
- £27,500 basic salary
- Quarterly performance-based bonus
- Industry-leading training & ongoing development
- Life, Critical Illness & Income Protection cover
- Buy/Sell up to 5 days of holiday
- Your birthday off
- Recognition and rewards for delivering great outcomes
- And much more!
What’s the application process like?
Click apply and upload your CV (yes, we genuinely read them!). If you’re a match, Sophie will be in touch for a short telephone interview. From there, you’ll be invited to an in-person interview at our Milton Keynes office. We keep you updated at every stage. No ghosting here!
Customer Support (Retention Team) in Milton Keynes employer: LifeSearch
Contact Detail:
LifeSearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support (Retention Team) in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about meaningful conversations, try role-playing with a friend or family member. It’ll help you feel more confident when chatting with potential employers.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of our supportive culture.
We think you need these skills to ace Customer Support (Retention Team) in Milton Keynes
Some tips for your application 🫡
Craft a Personalised CV: Make sure your CV reflects your personality and highlights your relevant experience. Tailor it to the Customer Support role by showcasing your communication skills and any admin experience you have. We love seeing how you can bring your unique flair to our Retention Team!
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping families stay protected and how your skills align with our supportive culture. We want to see your enthusiasm for the role and what makes you a great fit for us.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us get a good sense of who you are right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, we genuinely read every CV that comes our way, so make sure yours gets into our hands!
How to prepare for a job interview at LifeSearch
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the life insurance industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their supportive culture.
✨Showcase Your Communication Skills
As a Customer Support role, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations, to demonstrate your resilience and empathy.
✨Prepare for Role-Specific Questions
Expect questions related to administrative tasks and customer retention strategies. Think about your previous experiences in similar roles and be ready to discuss how you managed workloads, collaborated with teams, and contributed to improving customer experiences. Highlight any relevant experience with life insurance providers if you have it!
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the Retention Team. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.