At a Glance
- Tasks: Engage with families, introduce services, and support their journey to protection.
- Company: Leading Life Insurance Broker with a supportive team culture.
- Benefits: Starting salary of £26,450, bonuses, training, and flexible shifts.
- Other info: Join us for a recruitment event on 22nd July and discover your future!
- Why this job: Kickstart your career with real progression into a Protection Adviser role.
- Qualifications: Warm phone manner, great listening skills, and a drive to succeed.
Kickstart Your Career. Full Training. Real Progression. Great People. £26,450 basic starting salary + bonus opportunities + genuine career growth + great perks!
Looking to build a career in a people-focused, high-energy environment? We’re one of the UK’s leading Life Insurance Brokers, and we’re searching for friendly and confident Customer Engagement Associates to become the first voice families hear when they reach out for help. This role has been created as a stepping stone to a long-term career as a Protection Adviser. Our aim is to support every successful candidate in developing the skills and experience needed to progress, with many colleagues moving into adviser roles within 6–12 months.
Recruitment Event: 22nd July, 1pm – 4pm (save the date!)
Location: MK9 1AT
Employment Type: Full-time, Permanent
What you’ll be doing:
- Make outbound calls to families who aren’t yet protected
- Introduce them to our services, overcome objections, and smoothly connect them with an Adviser
- Arrange and manage callbacks to keep each customer’s journey on track
- Keep our CRM updated with accurate details to ensure seamless handovers
- Stay responsive, positive and ready to support your teammates
- Work towards moving into the Advice team with regular training
We’re looking for someone who:
- Has a warm, confident phone manner
- Can stay calm, think fast, and handle pushback with ease
- Has great listening skills and strong attention to detail
- Feels comfortable guiding customers through sensitive conversations
- Is ambitious, resilient, driven by targets, and eager to progress into an Adviser role in the future
- If you come from a customer service, sales or similar background it’s a bonus! But it’s your attitude, energy, and willingness to learn that matter most
What’s in it for you?
- £26,450 basic salary going up to £30k once you move into Advice
- Bonus scheme based on performance (changing to uncapped commission when you moved over to Advice)
- Industry-leading training & clear progression pathway into a Protection Adviser role
- Life, Critical Illness, and Income Protection cover
- Overseas incentive trips (yes, really!)
- Buy or sell up to 5 days’ holiday
- Your birthday off
- A supportive team culture where you’ll be backed every step of the way
- … and plenty more!
What’s the shift pattern like?
You’ll work 40 hours a week with flexible shifts. These range from 9am, 10am or 11am starts. You would also be expected to work every other Saturday, BUT you get an extra day off in lieu for that. Hello 3-day weekend!
What’s the application process?
- Click apply and upload your CV (yes, we actually read them!)
- If it’s a match, we’ll email you and ask you to book in with Sophie for a quick chat
- If you’re successful, we’ll invite you to the MK office for an interview day on July 22nd where the first half will be group-based and the second half we may do a 1-to-1 interview if successful
- We’ll let you know the outcome as soon as possible
- We keep you updated at every stage. No ghosting here!
Feeling excited yet? Apply now and we’ll be in touch soon.
Customer Engagement Associate (pathway role into Protection Adviser) in Milton Keynes employer: LifeSearch
Join one of the UK’s leading Life Insurance Brokers as a Customer Engagement Associate, where you’ll kickstart your career in a vibrant, people-focused environment. With a competitive starting salary of £26,450, industry-leading training, and a clear pathway to becoming a Protection Adviser, we prioritise your growth and success. Enjoy a supportive team culture, flexible shifts, and fantastic perks like overseas incentive trips and your birthday off, making this an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Associate (pathway role into Protection Adviser) in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LifeSearch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LifeSearch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Associate (pathway role into Protection Adviser) in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LifeSearch:Your cover letter is your chance to shine! Tell us why you want to work at LifeSearch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LifeSearch!
How to prepare for a job interview at LifeSearch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
