At a Glance
- Tasks: Make meaningful calls to families and connect them with our services.
- Company: Join one of the UK's leading Life Insurance Brokers with a supportive culture.
- Benefits: Earn £25,500 plus bonuses, enjoy flexible shifts, and get your birthday off!
- Other info: Flexible shifts, overseas trips, and a dynamic team await you!
- Why this job: Kickstart your career in a high-energy environment with real progression opportunities.
- Qualifications: Warm phone manner, great listening skills, and a positive attitude are key.
The predicted salary is between 21500 - 29500 £ per year.
Kickstart Your Career. Full Training. Real Progression. Great People.
£25,500 basic salary + bonus opportunities + genuine career growth + great perks!
Looking to build a career in a people-focused, high-energy environment? We’re one of the UK’s leading Life Insurance Brokers, and we’re searching for friendly and confident Welcome Team Associates to become the first voice families hear when they reach out for help. Think meaningful conversations, a buzzing team, and the chance to open the door to a long-term career in advice and protection.
Interview dates: 3rd / 4th December (save the date!)
Location: Leeds
Employment Type: Full-time, Permanent
What you’ll be doing:
- Make outbound calls to families who aren’t yet protected
- Introduce them to our services, overcome objections, and smoothly connect them with an Adviser
- Arrange and manage callbacks to keep each customer’s journey on track
- Keep our CRM updated with accurate details to ensure seamless handovers
- Stay responsive, positive and ready to support your teammates
We’re looking for someone who:
- Has a warm, confident phone manner
- Can stay calm, think fast, and handle pushback with ease
- Has great listening skills and strong attention to detail
- Feels comfortable guiding customers through sensitive conversations
- Is ambitious, driven, and eager to progress into an Adviser role in the future
- If you come from a customer service, sales or similar background it’s a bonus! But it’s your attitude, energy, and willingness to learn that matter most
What’s in it for you?
- £25,500 basic salary
- Bonus scheme based on performance
- Industry-leading training & clear progression pathways (including moving into Advice!)
- Life, Critical Illness, and Income Protection cover
- Overseas incentive trips (yes, really!)
- Buy or sell up to 5 days’ holiday
- Your birthday off
- A supportive team culture where you’ll be backed every step of the way
What’s the shift pattern like?
You’ll work 40 hours a week with flexible shifts. These range from 9am, 10am or 11am starts. You would also be expected to work every other Saturday, BUT you get an extra day off in lieu for that. Hello 3-day weekend!
What’s the application process?
- Hit apply and upload your CV (yes, we actually read them!)
- If it’s a match, Sophie will call you for a quick telephone chat
- If you’re successful, we’ll invite you to the Leeds office for an interview on the 3rd or 4th of December for about an hour
- We’ll let you know the outcome within 48 hours
- We keep you updated at every stage. No ghosting here!
Feeling excited yet? Apply now and we’ll be in touch soon.
Customer Support Associate (Welcome Team) in Leeds employer: Lifesearch
Join a vibrant team at one of the UK's leading Life Insurance Brokers, where your role as a Customer Support Associate will be pivotal in making meaningful connections with families. Enjoy a supportive work culture that prioritises employee growth with industry-leading training and clear progression pathways, alongside fantastic perks like overseas incentive trips and flexible working hours in the heart of Leeds. With a competitive salary and a bonus scheme, this is an excellent opportunity for those looking to kickstart their career in a people-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Associate (Welcome Team) in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help you connect during your interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Be ready to showcase your personality! The Welcome Team is all about making meaningful connections, so let your warmth and enthusiasm shine through during the interview. Remember, they want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you on their radar.
We think you need these skills to ace Customer Support Associate (Welcome Team) in Leeds
Some tips for your application 🫡
Craft a Personalised CV:Make sure your CV reflects your personality and aligns with the role. Highlight any customer service experience and showcase your warm, confident phone manner. We want to see the real you!
Nail Your Cover Letter:Use your cover letter to tell us why you're excited about joining our Welcome Team. Share your passion for helping others and how you can contribute to our buzzing team culture. Keep it friendly and engaging!
Show Off Your Skills:In your application, emphasise your listening skills and attention to detail. Mention any relevant experiences where you've handled sensitive conversations or overcome objections. We love to see how you think on your feet!
Apply Through Our Website:Don’t forget to hit apply on our website! It’s the best way to ensure your application gets into our hands. Plus, we actually read every CV, so make yours stand out!
How to prepare for a job interview at Lifesearch
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the life insurance industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Phone Manner
Since this role involves making outbound calls, practice your phone manner. Try role-playing with a friend or family member to get comfortable with introducing services and handling objections. A warm and confident tone can make all the difference!
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Be ready to share examples of how you've handled difficult conversations or provided excellent support in the past. This will demonstrate your ability to stay calm and think on your feet.
✨Show Your Ambition
The company is looking for someone eager to progress into an Adviser role. Make sure to express your career aspirations during the interview. Share your enthusiasm for learning and growing within the company, as this aligns perfectly with their focus on genuine career growth.
