At a Glance
- Tasks: Guide families through their life insurance applications with empathy and professionalism.
- Company: One of the UK's leading Life Insurance Brokers, rated Excellent on Trustpilot.
- Benefits: £26,450 salary, £3,000 shift uplift, full training, and fantastic benefits.
- Other info: Join a supportive team with excellent career development opportunities.
- Why this job: Make a real difference in families' lives while developing your skills.
- Qualifications: Great communication skills and a willingness to learn are essential.
The predicted salary is between 26450 - 29450 £ per year.
£26,450 basic salary + extra £3,000 shift uplift + industry-leading training + fantastic benefits!
Looking for a role where every conversation makes a difference? We are one of the UK’s leading Life Insurance Brokers, helping families protect what matters most. We are looking for friendly, organised and compassionate Customer Application Specialists to guide customers through the final stage of their life insurance journey. You will be the reassuring voice that helps families complete their application, making the process smooth, accurate and stress-free. No insurance experience? No problem. We will give you all the training, coaching and support you need to succeed. We have featured in the Sunday Times Best Companies to Work For, and we are rated Excellent on Trustpilot.
Recruitment Event: 19th August, 1pm - 4pm save the date! Location: Leeds City Centre
Employment Type: Full-time, Permanent
What you’ll be doing:
- Guide families through their life insurance application over the phone
- Ask sensitive medical and personal questions with confidence, empathy and professionalism
- Accurately complete insurer applications across multiple online systems
- Keep detailed notes to ensure advisers, insurers and customers stay fully informed
- Manage your diary effectively, ensuring every customer receives a great experience
- Build positive relationships with customers, advisers and insurer partners
- Continuously develop your knowledge through training, coaching and quality feedback
- Play your part in helping protect as many families as possible
We’re looking for someone who:
- Has excellent communication skills and enjoys speaking to people
- Is organised, proactive and able to manage a busy workload
- Can stay calm while multitasking and working to deadlines
- Has great attention to detail and takes pride in getting things right
- Is confident discussing sensitive information with empathy and professionalism
- Enjoys learning new systems and developing new skills
- Loves being part of a supportive, high-performing team
- Customer service, administration or telephone-based experience is a bonus, but your attitude and willingness to learn are what matter most
What’s in it for you?
- £26,450 basic salary
- Plus, a £3,000 shift uplift
- Full training, ongoing coaching and structured development
- Life, Critical Illness and Income Protection cover
- Buy or sell up to 5 days’ holiday
- Your birthday off
- A genuinely supportive culture where you’ll always have people around you to help
- Career development opportunities across the business and plenty more!
What’s the shift pattern like?
You will work 38.75 hours per week. Your shifts will be Monday - Thursday, 12pm - 9pm. Then you would work either Friday, 9am - 6pm or Saturday, 9am - 3pm. This will alternate each week.
If you’re looking for a career where you’ll learn new skills, work with great people and help families protect their future every single day, we’d love to hear from you.
Customer Application Specialist in Leeds employer: LifeSearch
LifeSearch is an exceptional employer located in Greater London, offering a dynamic work culture that prioritises employee growth and well-being. With a competitive salary structure, uncapped commission, and flexible working options, employees are empowered to thrive in their roles while enjoying significant benefits like incentive trips and generous leave policies. The company's commitment to ongoing training and technology investment ensures that every team member has the opportunity to advance their career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Application Specialist in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LifeSearch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LifeSearch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Application Specialist in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LifeSearch:Your cover letter is your chance to shine! Tell us why you want to work at LifeSearch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LifeSearch!
How to prepare for a job interview at LifeSearch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
