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- Tasks: Manage client enquiries and support their journeys with friendly communication.
- Company: Award-winning company featured in the Sunday Times Best Companies to Work For.
- Benefits: £26,450 salary, 8% bonus, full training, and clear career progression.
- Other info: Enjoy a supportive team environment with hybrid work options over time.
- Why this job: Make a real difference while helping clients and building relationships.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 26450 - 26450 £ per year.
£26,450 basic, 8% bonus, genuine career progression, great perks!
Looking for a role where you can combine admin skills with real customer interaction? We're expanding our Online Support Team and looking for someone who thrives on helping people and keeping things running smoothly. You'll be the link between clients and advisers, managing enquiries, supporting applications, and making sure every customer gets a great experience from start to finish.
What you'll be doing:
- Managing inbound enquiries and supporting client journeys
- Speaking with clients and advisers, providing clear and friendly communication
- Keeping systems updated and cases progressing
- Identifying opportunities to move applications forward
- Using problem-solving and relationship-building skills to deliver great outcomes
We're looking for:
- A friendly, confident phone manner and strong listening skills
- Someone comfortable with IT systems and quick to learn
- A positive attitude and strong communication skills
- A balance of personal drive and team collaboration
- Someone who enjoys helping people and solving problems
What's in it for you?
- £26,450 basic salary
- 8% bonus based on personal and company performance
- Full training and ongoing development
- Clear career progression opportunities
- A supportive, collaborative team environment
- A role where you can genuinely make a difference
Location & start date:
- Start date: ASAP
- Location: Leeds City Centre
- Office-based initially, with hybrid options over time
What's the process like?
- Apply with your CV (no AI here, we actually read them!)
- Informal chat with Sophie to get to know you
- Formal interview at our office
- Clear feedback throughout, no ghosting!
Have we enticed you enough? Apply now and we'll be in touch as soon as possible!
Locations
Online Support Adviser (Client Support) in Leeds, Yorkshire employer: LifeSearch
Contact Detail:
LifeSearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Support Adviser (Client Support) in Leeds, Yorkshire
✨Tip Number 1
Get to know the company before your interview! Check out their website, read up on their values, and see what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone manner! Since you'll be communicating with clients, it's crucial to sound friendly and confident. Grab a mate and do some mock calls to get comfortable with the flow of conversation.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you helped someone or resolved an issue. This will demonstrate that you can handle client enquiries like a pro.
✨Tip Number 4
Don't forget to ask questions! This shows you're engaged and keen to learn more about the role. Ask about the team dynamics or how they support career progression – it’ll make you stand out as a candidate who’s serious about their future.
We think you need these skills to ace Online Support Adviser (Client Support) in Leeds, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Online Support Adviser role. Highlight your admin skills and any customer interaction experience to show us you’re the perfect fit!
Show Your Personality: We love a friendly vibe! When writing your application, let your personality shine through. Use a conversational tone to demonstrate your communication skills and positive attitude.
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you've used them in real situations. Whether it’s problem-solving or relationship-building, we want to see how you’ve made a difference in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hassle!
How to prepare for a job interview at LifeSearch
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Online Support Adviser role. Familiarise yourself with the key responsibilities like managing enquiries and supporting client journeys. This will help you demonstrate how your skills align with what they're looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice your phone manner and active listening skills. You might want to prepare examples of how you've effectively communicated in past roles, especially when resolving issues or helping customers.
✨Be Ready to Problem-Solve
Think of specific instances where you've successfully solved problems or improved processes. The interviewers will likely want to see how you can apply your problem-solving skills to help clients and keep things running smoothly.
✨Demonstrate Your Team Spirit
This position requires a balance of personal drive and teamwork. Be prepared to discuss how you've collaborated with others in previous jobs. Highlighting your ability to work well in a team will show that you're a great fit for their supportive environment.