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For Companies At a Glance
- Tasks: Manage client enquiries and support their journey with friendly communication.
- Company: Award-winning company featured in the Sunday Times Best Companies to Work For.
- Benefits: £26,450 salary, 8% bonus, full training, and clear career progression.
- Other info: Join a supportive team in Leeds with hybrid work options available.
- Why this job: Make a real difference by helping clients and solving problems every day.
- Qualifications: Strong communication skills, IT proficiency, and a positive attitude.
The predicted salary is between 26450 - 26450 £ per year.
£26,450 basic + 8% bonus + genuine career progression + great perks!
Looking for a role where you can combine admin skills with real customer interaction? We're expanding our Online Support Team and looking for someone who thrives on helping people and keeping things running smoothly. You'll be the link between clients and advisers, managing enquiries, supporting applications, and making sure every customer gets a great experience from start to finish.
We've featured in the Sunday Times Best Companies to Work For list and built an excellent reputation on Trustpilot!
What you'll be doing:
- Managing inbound enquiries and supporting client journeys
- Speaking with clients and advisers, providing clear and friendly communication
- Keeping systems updated and cases progressing
- Identifying opportunities to move applications forward
- Using problem-solving and relationship-building skills to deliver great outcomes
We're looking for:
- A friendly, confident phone manner and strong listening skills
- Someone comfortable with IT systems and quick to learn
- A positive attitude and strong communication skills
- A balance of personal drive and team collaboration
- Someone who enjoys helping people and solving problems
What's in it for you?
- £26,450 basic salary
- 8% bonus based on personal and company performance
- Full training and ongoing development
- Clear career progression opportunities
- A supportive, collaborative team environment
- A role where you can genuinely make a difference
Location & start date
- Start date: ASAP
- Location: Leeds City Centre
- Office-based initially, with hybrid options over time
Whats the process like?
- Apply with your CV (no AI here, we actually read them!)
- Informal chat with Sophie to get to know you
- Formal interview at our office
- Clear feedback throughout, no ghosting!
Have we enticed you enough? Apply now and we'll be in touch as soon as possible!
Online Support Adviser (Client Support) in Humber employer: LifeSearch
Contact Detail:
LifeSearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Support Adviser (Client Support) in Humber
✨Tip Number 1
Get to know the company before your interview! Check out their website, read up on their values, and see what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with clients directly, it’s crucial to sound friendly and confident. Grab a mate and do some mock calls to get comfortable with the kind of conversations you might have.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve helped someone or resolved an issue. This will demonstrate your ability to deliver great outcomes, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Online Support Adviser (Client Support) in Humber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Online Support Adviser role. Highlight your admin skills, customer interaction experience, and any problem-solving abilities you've got up your sleeve!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about helping clients and being part of our team at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application showcases your strong listening and speaking skills. Use clear language and be concise – we want to see how you can connect with clients!
Apply Through Our Website: We love it when you apply directly through our website! It helps us keep track of applications and ensures you get the attention you deserve. Plus, it’s super easy – just upload your CV and cover letter!
How to prepare for a job interview at LifeSearch
✨Know the Role Inside Out
Before your interview, make sure you understand the Online Support Adviser role thoroughly. Familiarise yourself with the job description and think about how your skills align with the responsibilities, like managing enquiries and supporting client journeys.
✨Show Off Your Communication Skills
Since this role requires a friendly phone manner and strong listening skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and how they relate to helping clients.
✨Demonstrate Problem-Solving Abilities
Think of specific examples where you've successfully solved problems or helped others in previous roles. Be ready to share these stories during your interview, as they’ll showcase your ability to deliver great outcomes and build relationships.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the company and the role. You could ask about the team dynamics or what success looks like for an Online Support Adviser at their company.