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- Tasks: Support the Retention Team with admin tasks and customer calls.
- Company: Leading Life Insurance Broker with a supportive culture.
- Benefits: £27,500 salary, quarterly bonuses, and great perks.
- Other info: Genuine career growth opportunities in a dynamic environment.
- Why this job: Make a real difference by helping families stay protected.
- Qualifications: Passionate and friendly individuals with strong communication skills.
The predicted salary is between 27500 - 27500 £ per year.
£27,500 basic salary + potential quarterly bonus based on performance + supportive culture + genuine career growth + great perks!
We are one of the UK’s leading Life Insurance Brokers, and we are on the hunt for passionate and friendly people to join our Retention Support team. Think meaningful conversations, a supportive team, and the chance to genuinely change lives by helping families stay protected. We’ve featured in the Sunday Times Best Companies to Work For list, and our Trustpilot reviews speak for themselves!
Provisional Start: ASAP
Based in: Milton Keynes
Working Pattern: Monday to Friday, 9am - 6pm
Final interview date: Friday 5th June
What you’ll be doing:
- Supporting the Retention Team by completing daily administrative tasks.
- Take inbound calls from customers and pass them over to their advisor.
- Managing lapsed policy notifications from insurers and uploading them to our dialling system.
- Manage your diary and workload confidently, taking ownership of your day while collaborating with your team toward shared goals.
- Share ideas and feedback to improve processes, profitability, and the overall customer experience.
- Stay up to date with insurer processes, attend training and webinars, and complete 15 hours of CPD annually.
Customer Support (Retention Team) employer: LifeSearch
Contact Detail:
LifeSearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support (Retention Team)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their supportive vibe.
✨Tip Number 2
Practice your phone skills! Since you'll be taking inbound calls, try role-playing with a friend. This will help you feel more confident and ready to handle those meaningful conversations.
✨Tip Number 3
Show your passion for helping others! In your interview, share stories about how you've made a difference in someone's life. This will resonate well with the team and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome Retention Support team!
We think you need these skills to ace Customer Support (Retention Team)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer support shine through! We want to see how much you care about helping families stay protected and making meaningful connections.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience in customer support or administration, and don’t forget to mention your ability to manage workloads and collaborate with a team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our Retention Team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at LifeSearch
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them stand out in the life insurance sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their supportive culture.
✨Showcase Your Communication Skills
As a Customer Support role involves meaningful conversations, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to connect with customers and contribute positively to the team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like managing lapsed policy notifications or dealing with difficult customers. Think through potential scenarios beforehand and outline your thought process on how you'd approach them. This shows your problem-solving skills and readiness to take ownership of your responsibilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you.