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- Tasks: Engage with clients over the phone to assist with Life Insurance applications.
- Company: Join a dynamic team in a vibrant Leeds office focused on customer service excellence.
- Benefits: Enjoy a competitive salary, potential bonuses, and hybrid working options.
- Why this job: Perfect for those who love connecting with people and thrive in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Recruitment events on 16th and 17th April; flexible shift patterns available.
We have an exciting opportunity to join our growing Telephone Interview team (TI) in our buzzing central Leeds Office. £25,500 basic salary.
This is a pivotal role for our business where you will be speaking to lots of people throughout the day to help them complete their Life Insurance application. Being able to build rapport with our clients whilst taking them through the detailed application is key whilst also achieving your targets and goals as set by your leader.
Your diary will be prebooked in advance so each day you will know what your work schedule is.
The key skills required for this role are:
- Superb telephone manner with confidence in pronouncing medical terminology
- Customer Service experience (face to face like retail or hospitality or call centre)
- Great time management - working on booked appointments, often back to back
- Basic computer skills
- Attention to detail
- Empathy
- Resilience
We are able to offer two shift patterns (below). We operate a 40 hour working week for full time roles. You will work every other Saturday 9am-3pm.
Shift 1 - 9am-6pm Monday - Friday and 9am - 3pm on Saturday - alternate Friday and Saturdays - £25,500 basic salary + £510.00 potential quarterly bonus + great benefits
Shift 2 - 12pm -9pm Monday - Thursday. 9am-6pm Friday & 9am-3pm Saturday - alternate Friday and Saturdays - £25,500 basic salary + £3000.00 late shift allowance + £570.00 potential quarterly bonus + great benefits
This is a hybrid role where you would work two/three days in the office (10 days per month). Mondays and Wednesdays are the regular TI team days in the office.
If you can work toward hitting targets, can multitask, have good communication skills, and can quickly build rapport with clients then please apply so we can discuss the role further.
Customer Service - Telephone Interviewer employer: Lifesearch
Contact Detail:
Lifesearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Telephone Interviewer
✨Tip Number 1
Familiarise yourself with common medical terminology that may come up during the interviews. This will not only boost your confidence but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your telephone manner by engaging in mock interviews with friends or family. Focus on building rapport and maintaining a friendly tone, as this is crucial for the customer service aspect of the job.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully managed time and multitasked, as these skills are essential for the role.
✨Tip Number 4
Attend our recruitment events on the specified dates. This is a great opportunity to meet the team, ask questions, and make a positive impression in person, which can significantly enhance your chances of landing the job.
We think you need these skills to ace Customer Service - Telephone Interviewer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Telephone Interviewer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any customer service experience you have, especially in telephone roles or environments like retail or hospitality. Use specific examples to demonstrate your ability to build rapport and manage time effectively.
Showcase Your Skills: Make sure to mention your superb telephone manner, attention to detail, and resilience. If you have experience with medical terminology, be sure to include that as well, as it is a key aspect of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Discuss why you are a good fit and how you can contribute to achieving targets and goals within the team.
How to prepare for a job interview at Lifesearch
✨Show Off Your Telephone Skills
Since this role heavily relies on a superb telephone manner, practice speaking clearly and confidently. You might want to rehearse common medical terminology to ensure you pronounce it correctly during the interview.
✨Demonstrate Your Customer Service Experience
Be ready to share specific examples from your past customer service roles, whether in retail, hospitality, or call centres. Highlight how you built rapport with clients and handled challenging situations.
✨Time Management is Key
Discuss your ability to manage time effectively, especially when working on back-to-back appointments. You could mention any tools or techniques you use to stay organised and meet targets.
✨Empathy and Resilience Matter
Prepare to talk about how you demonstrate empathy in conversations with clients. Share instances where you've shown resilience in tough situations, as these traits are crucial for this role.
