At a Glance
- Tasks: Support families by managing customer calls and administrative tasks in a fast-paced environment.
- Company: Join a people-first company dedicated to protecting families.
- Benefits: Enjoy a competitive salary, bonuses, and industry-leading training.
- Other info: Collaborative team culture with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience in an office setting are essential.
The predicted salary is between 27500 - 27500 £ per year.
We are recruiting for the Retention Support team to help families stay protected.
Provisional Start: ASAP
Location: Milton Keynes
Working Pattern: Monday to Friday, 9am - 6pm
Responsibilities
- Supporting the Retentions Team by completing daily administrative tasks.
- Taking inbound calls from customers and passing them over to their advisor.
- Managing lapsed policy notifications from insurers and uploading them to our dialling system.
- Managing your diary and workload confidently, taking ownership of your day while collaborating with your team toward shared goals.
- Sharing ideas and feedback to improve processes, profitability, and the overall customer experience.
- Staying up to date with insurer processes, attending training and webinars, and completing 15 hours of CPD annually.
- Occasionally reaching out to families by phone, whose Life Insurance policies are at risk of lapsing, understanding their situation, and helping them stay protected.
Qualifications
- Excellent communication skills.
- Experience in an office–based administrative environment.
- Resilience and empathy.
- This is a fast‑paced, people‑first role.
- Ability to work independently and collaboratively within a supportive team.
- Experience handling reinstatements, missed premiums, or lapse warnings with life insurance providers is a bonus.
Benefits
- £27,500 basic salary
- Quarterly performance‑based bonus
- Industry‑leading training & ongoing development
- Life, Critical Illness & Income Protection cover
- Buy/Sell up to 5 days of holiday
- Your birthday off
- Recognition and rewards for delivering great outcomes
- And more.
Customer Support (Retention Team) in Milton Keynes employer: LifeSearch Limited
Join our dynamic Retention Support team in Milton Keynes, where we prioritise a people-first culture and offer industry-leading training to help you excel in your role. With a competitive salary, performance-based bonuses, and generous benefits like additional holiday options and birthday leave, we are committed to fostering your professional growth while ensuring families stay protected. Experience a supportive work environment that values collaboration and innovation, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support (Retention Team) in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LifeSearch Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LifeSearch Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support (Retention Team) in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LifeSearch Limited:Your cover letter is your chance to shine! Tell us why you want to work at LifeSearch Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LifeSearch Limited!
How to prepare for a job interview at LifeSearch Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
