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- Tasks: Support clients with health insurance queries and manage renewals and claims.
- Company: Join an award-winning boutique Private Medical Insurance brokerage.
- Benefits: Competitive salary, 33 days holiday, and comprehensive benefits package.
- Why this job: Be part of a caring team making a real difference in clients' lives.
- Qualifications: Experience in Private Medical Insurance and strong communication skills required.
- Other info: Fully remote role with a supportive culture and growth opportunities.
The predicted salary is between 28000 - 32000 £ per year.
Join one of the UK's leading boutique Private Medical Insurance brokerages – known for care, character, and commitment. (Winner of 'Best Small Health Insurance Advice Firm' – UK Health & Protection Awards '25).
Salary: £28,000–£32,000+ (depending on experience) + benefits. We work with leading insurers including Bupa, AXA Health, Aviva, Vitality, WPA and Freedom Health.
We're an award‐winning Private Medical Insurance (PMI) brokerage, supporting both individual and SME clients across the UK. Our team is warm, close‐knit and known for doing things properly. We're now looking for an experienced Client Support Specialist / Private Medical Insurance Administrator to join our growing remote team.
This role suits someone who already understands how health insurance works – perhaps from an insurer or intermediary. Applicants must have recent experience within PMI or a similar health‐insurance environment and know how to do this specific role – it’s not a training role.
We're looking for someone who has experience working within Private Medical Insurance – at a broker, intermediary or insurer such as Bupa, AXA Health, Vitality, Aviva, WPA, The Exeter or Freedom Health. You'll be familiar with renewals, quotes, member changes, and policy administration.
The Role
You’ll work alongside our advisers to deliver exceptional support to our clients and ensure their renewals, claims and day‐to‐day service run seamlessly. Your main responsibilities will include:
- Preparing renewal packs, client files and review summaries
- Keeping the CRM system up to date and accurate
- Collating premium and claims information and following up with insurers
- Negotiating discounts to help clients get the best value
- Spotting opportunities for advisers to review or switch policies
- Producing new‐business quotes and managing client communications
- Handling inbound calls and emails from clients
- Supporting the full renewal process end to end
About You
We’re looking for someone who:
- Has recent/current Private Medical Insurance (PMI)/ health insurance administration experience (consumer or SME)
- Has excellent attention to detail and strong organisational skills
- Communicates clearly – both written and verbal
- Can juggle multiple priorities calmly and efficiently
- Enjoys working as part of a team and contributing ideas
- Is comfortable working fully remote (we operate like one office on Teams)
- Takes pride in their work and wants to be part of something meaningful
What We Offer
Salary: £28,000–£32,000 depending on experience (PMI background essential)
Hours: Monday–Thursday 9:00–17:30 (flex: 9:30–18:00), early Friday finish during winter months
Holidays: 33 days (includes bank holidays and published religious/seasonal dates)
Benefits: Pension, private medical insurance, group life insurance, group income protection, cash plan, wellbeing benefits
Training & Growth: Full training and ongoing career development
Culture: Supportive, down‐to‐earth, and growth‐focused. We look after our people and believe in genuine teamwork.
How to Apply
You’re welcome to use Easy Apply to register your interest, but please also send the following directly to isaac@lifepointhealthcare.co.uk:
- A short cover letter sharing why you’d be proud to join Lifepoint
- A 3‐minute video (nothing fancy – just you being yourself) answering the 5 questions below (subject: Client Support Specialist – [Your Name])
- Your CV
Your video answering:
- Why are you interested in this position?
- What do you know about Lifepoint?
- What’s your ideal work environment?
- What are your strengths?
- Where do you see yourself in five years?
At Lifepoint, we value care, character, and commitment – qualities that show both in how we serve our clients and how we work together as a team. Applications missing these steps won’t be reviewed, as we’re looking for people who take pride in doing things properly and want to grow with a company that genuinely cares.
Job Type: Full‐time
Client Support Specialist (Health Insurance Administrator – Fully Remote, UK) in London employer: Lifepoint Healthcare Ltd
Contact Detail:
Lifepoint Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist (Health Insurance Administrator – Fully Remote, UK) in London
✨Tip Number 1
Get to know the company inside out! Research Lifepoint and their values, especially their commitment to care and teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Don’t just rely on your CV; use that video to showcase your personality! Be yourself and let your passion for the role shine through. It’s a great way to stand out from the crowd and make a memorable impression.
✨Tip Number 3
Prepare for common interview questions by thinking about your experiences in PMI. Use specific examples to demonstrate your skills and how they align with what Lifepoint is looking for. Practice makes perfect!
✨Tip Number 4
Apply through our website for a smoother process! It shows you’re serious about the role and helps us keep track of your application. Plus, it’s a great way to stay updated on any new opportunities.
We think you need these skills to ace Client Support Specialist (Health Insurance Administrator – Fully Remote, UK) in London
Some tips for your application 🫡
Craft a Personal Cover Letter: When writing your cover letter, let your personality shine through! Share why you’re excited about joining Lifepoint and how your experience aligns with the role. Remember, we want to see your passion for health insurance and client support.
Keep It Concise and Relevant: Make sure your CV is up-to-date and tailored to highlight your relevant experience in Private Medical Insurance. We love detail, but keep it concise – focus on what makes you the perfect fit for this role!
Be Yourself in the Video: For the video, just be yourself! Answer the questions honestly and show us your enthusiasm for the position. We’re looking for genuine character, so don’t stress about making it fancy – just let your personality come through.
Follow Application Instructions: Double-check that you’ve included everything we’ve asked for in your application. Missing any steps could mean we won’t review your application, and we want to see you succeed! Apply through our website and make sure to follow the guidelines closely.
How to prepare for a job interview at Lifepoint Healthcare Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Private Medical Insurance. Understand the key players like Bupa and AXA Health, and be ready to discuss specifics about renewals, quotes, and policy administration. This will show that you’re not just familiar with the industry but also genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients in the past, whether through emails or calls. This will demonstrate your ability to handle inbound queries and maintain strong client relationships.
✨Demonstrate Team Spirit
This position is all about collaboration, so think of instances where you’ve worked well in a team. Be ready to share how you contribute ideas and support your colleagues. Highlighting your teamwork skills will resonate well with their close-knit culture.
✨Prepare for the Video
Don’t underestimate the power of that 3-minute video! Be yourself, but also ensure you answer the questions thoughtfully. Practice beforehand to keep it concise and engaging. This is your chance to make a personal connection, so let your personality shine through!