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- Tasks: Support clients with health insurance needs and ensure seamless service delivery.
- Company: Join an award-winning boutique Private Medical Insurance brokerage known for care and commitment.
- Benefits: Competitive salary, 33 days holiday, private medical insurance, and career development opportunities.
- Why this job: Be part of a close-knit team making a real difference in clients' lives.
- Qualifications: Experience in Private Medical Insurance and strong communication skills required.
- Other info: Fully remote role with a supportive culture focused on teamwork and growth.
The predicted salary is between 28000 - 32000 £ per year.
Join one of the UK’s leading boutique Private Medical Insurance brokerages – known for care, character, and commitment. (Winner of 'Best Small Health Insurance Advice Firm' – UK Health & Protection Awards '25).
Salary: £28,000–£32,000+ (depending on experience) + benefits. We work with leading insurers including Bupa, AXA Health, Aviva, Vitality, WPA and Freedom Health. We’re an award‑winning Private Medical Insurance (PMI) brokerage, supporting both individual and SME clients across the UK. Our team is warm, close‑knit and known for doing things properly.
We’re now looking for an experienced Client Support Specialist / Private Medical Insurance Administrator to join our growing remote team. This role suits someone who already understands how health insurance works – perhaps from an insurer or intermediary. Applicants must have recent experience within PMI or a similar health‑insurance environment and know how to do this specific role – it’s not a training role.
You’ll be familiar with renewals, quotes, member changes, and policy administration.
The RoleYou’ll work alongside our advisers to deliver exceptional support to our clients and ensure their renewals, claims and day‑to‑day service run seamlessly. Your main responsibilities will include:
- Preparing renewal packs, client files and review summaries
- Keeping the CRM system up to date and accurate
- Collating premium and claims information and following up with insurers
- Negotiating discounts to help clients get the best value
- Spotting opportunities for advisers to review or switch policies
- Producing new‑business quotes and managing client communications
- Handling inbound calls and emails from clients
- Supporting the full renewal process end to end
We’re looking for someone who:
- Has recent/current Private Medical Insurance (PMI)/ health insurance administration experience (consumer or SME)
- Has excellent attention to detail and strong organisational skills
- Communicates clearly – both written and verbal
- Can juggle multiple priorities calmly and efficiently
- Enjoys working as part of a team and contributing ideas
- Is comfortable working fully remote (we operate like one office on Teams)
- Takes pride in their work and wants to be part of something meaningful
Salary: £28,000–£32,000 depending on experience (PMI background essential)
- Hours: Monday–Thursday 9:00–17:30 (flex: 9:30–18:00), early Friday finish during winter months
- Holidays: 33 days (includes bank holidays and published religious/seasonal dates)
- Benefits: Pension, private medical insurance, group life insurance, group income protection, cash plan, wellbeing benefits
- Training & Growth: Full training and ongoing career development
- Culture: Supportive, down‑to‑earth, and growth‑focused. We look after our people and believe in genuine teamwork.
You’re welcome to use Easy Apply to register your interest, but please also send the following directly to isaac@lifepointhealthcare.co.uk:
- A short cover letter sharing why you’d be proud to join Lifepoint
- A 3‑minute video (nothing fancy – just you being yourself) answering the 5 questions below (subject: Client Support Specialist – [Your Name])
- Your CV
Your video answering:
- Why are you interested in this position?
- What do you know about Lifepoint?
- What’s your ideal work environment?
- What are your strengths?
- Where do you see yourself in five years?
At Lifepoint, we value care, character, and commitment – qualities that show both in how we serve our clients and how we work together as a team. Applications missing these steps won’t be reviewed, as we’re looking for people who take pride in doing things properly and want to grow with a company that genuinely cares.
Job Type: Full‑time
Client Support Specialist (Health Insurance Administrator – Fully Remote, UK) employer: Lifepoint Healthcare Ltd
Contact Detail:
Lifepoint Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist (Health Insurance Administrator – Fully Remote, UK)
✨Tip Number 1
Get to know the company inside out! Research Lifepoint and their values, especially their focus on care, character, and commitment. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Don’t just send in your CV; make that video count! Be yourself and answer those questions honestly. It’s a chance for us to see your personality and how you’d fit into our close-knit team.
✨Tip Number 3
Prepare for the interview by thinking about specific examples from your past experience in PMI. We want to hear how you've handled renewals, claims, and client communications – so have those stories ready!
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity can go a long way. It shows your enthusiasm and keeps you on their radar as they review candidates.
We think you need these skills to ace Client Support Specialist (Health Insurance Administrator – Fully Remote, UK)
Some tips for your application 🫡
Craft a Personal Cover Letter: When writing your cover letter, make it personal! Share why you’re excited about joining Lifepoint and how your experience aligns with the role. We want to see your passion for health insurance and how you can contribute to our team.
Keep It Concise and Clear: Make sure your CV is clear and to the point. Highlight your relevant experience in Private Medical Insurance and any specific skills that match the job description. We appreciate attention to detail, so double-check for any typos or formatting issues!
Be Yourself in the Video: For the video, just be yourself! Answer the questions honestly and let your personality shine through. We’re looking for someone who fits into our warm, close-knit team, so show us who you are and why you’d be a great fit!
Apply Through Our Website: While you can use Easy Apply, we encourage you to send your application directly to us via email. This way, we can see your commitment to the process and get a better sense of your enthusiasm for the role. Let’s make it happen!
How to prepare for a job interview at Lifepoint Healthcare Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Private Medical Insurance. Understand the key players like Bupa and AXA Health, and be ready to discuss specifics about renewals, quotes, and policy administration. This will show that you’re not just familiar with the industry but also genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients in the past, whether through emails or calls. This will demonstrate your ability to handle client queries with confidence.
✨Demonstrate Team Spirit
Even though the role is remote, teamwork is still crucial. Think of instances where you’ve collaborated with others to achieve a common goal. Be ready to share how you contribute to a positive team environment, as this aligns with the company’s culture of support and growth.
✨Prepare for the Video
Don’t underestimate the power of that 3-minute video! Be yourself and let your personality shine through. Answer the questions thoughtfully, especially why you want to join Lifepoint. This is your chance to make a memorable first impression, so keep it genuine and engaging.