Swiss Customer Care Administrator

Overview

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Responsibilities

• Job Purpose: Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.
• The role will include but is not limited to:
  • Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
  • Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
  • Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
  • Ensure a proactive, flexible and positive approach at all times when handling customer requests.
  • Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
  • Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio. There is no requirement to give advice on specific product recommendations.

Candidate Profile

• Passionate about delivering excellent customer service.
• Must be fluent in both oral and written English and German.
• Fluent in Swiss German (Desirable)
• Excellent IT skills.
• Knowledge of sales process and ordering systems is desirable but not essential.
• Excellent communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and open to continuous improvement and learning.
• Must be positive, resilient, and adaptable to change.

What we offer you

• Learning Hub: Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs.
• Employee Assistance Program (EAP): Access professional support for mental well-being through our EAP system.
• Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products.
• Mental Health First Aiders: Receive support from trained Mental Health First Aiders within the workplace.
• Pension Scheme: Secure your future with our contributory pension scheme, offering up to 6% contributions.
• Holiday Flexibility: Gain the freedom to buy or sell holiday days to suit your needs.
• Gym Membership Savings: Stay fit with discounts on gym memberships.
• Health and Wellness: Take advantage of our contributory hospital and health cash plan.
• Cycle2Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme.
• Eye Care Vouchers: Keep your vision sharp with our eye care vouchers.
• Life Assurance: Enjoy peace of mind with our comprehensive life assurance plan.

Additional offerings

• Complimentary tea and coffee to keep you refreshed throughout the day.
• Enjoy fresh fruit, readily available within our breakout spaces.
• Access to Lifeplus products as needed, supporting your personal wellness.
• Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun.