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- Tasks: Provide top-notch customer service and build relationships with clients in both English and Spanish.
- Company: Join a vibrant team at Lifeplus, dedicated to customer care and wellbeing.
- Benefits: Enjoy free products, performance bonuses, and a structured growth programme.
- Other info: Flexible working hours, great perks, and a supportive culture await you!
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: Fluency in English and Spanish, with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.
The role will include but is not limited to:
- Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Ensure a proactive, flexible and positive approach at all times when handling customer requests.
- Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
- Keep up to date with processes, and ensure a thorough understanding of the company's business structure and product portfolio.
There is no requirement to give advice on specific product recommendations.
Candidate Profile:
- Must be fluent in both oral and written English and Spanish.
- Knowledge of sales process and ordering systems is desirable but not essential.
- Excellent communication skills with both internal & external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- Must be positive, resilient, and adaptable to change.
Shift Pattern:
- Week 1: Monday to Friday, 07:00 to 15:15
- Week 2: Monday to Friday, 09:45 to 18:00
Contract: 12 Month Fixed Term Contract, 1 day per month in office
What's in it for you...
- Nourish your wellbeing: Every month, you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try.
- Performance based bonus: Your hard work matters. Bonuses are awarded based on business success and individual performance.
- Your growth journey - LIFE Programme: Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one.
- Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them.
- Peace of mind from day one: You’re automatically covered by Life Assurance and Permanent Health Insurance as soon as you join.
- Holiday that works for you: Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle.
- Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.
- Everyday healthcare support: Our Health Cash Plan helps with regular healthcare costs, from dental and optical appointments to therapy sessions.
- Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.
- Support when you need it: Our Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.
- Invest in your future: Our contributory pension scheme offers up to 6% employer contributions.
- A culture that connects: From team socials organised by your manager to our annual company-wide event.
- Eyecare support: We’ll contribute £25 towards eye tests and up to £100 towards glasses if they’re needed for VDU use.
- Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme.
- Recruitment Referral Scheme: Know someone who’d love Lifeplus? Refer a friend or family member and earn £750 in shopping vouchers when they join and pass probation.
Spanish Customer Care Administrator employer: Lifeplus
Contact Detail:
Lifeplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Customer Care Administrator
✨Tip Number 1
Get to know the company! Before your interview, dive into Lifeplus's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer care scenarios with a friend or family member. This will help you feel more confident when handling queries and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've built relationships or resolved complex issues in the past. This will demonstrate your ability to connect with customers and handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Spanish Customer Care Administrator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Spanish Customer Care Administrator. Highlight your experience with customer service and any relevant skills that align with our values at Lifeplus. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers with their queries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Lifeplus
✨Know Your Stuff
Before the interview, make sure you understand Lifeplus's values and principles. Familiarise yourself with their product portfolio and customer care processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Language Skills
Since fluency in both English and Spanish is a must, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be prepared to switch between them seamlessly.
✨Show Off Your People Skills
Customer Care is all about building relationships. Think of examples from your past experiences where you've successfully resolved customer queries or built rapport with clients. Be ready to share these stories to highlight your communication and problem-solving skills.
✨Be Positive and Adaptable
Lifeplus values a proactive and flexible approach. During the interview, convey your positive attitude and willingness to adapt to change. Share instances where you've embraced new challenges or improved processes, as this will resonate well with the interviewers.