Senior BI Analyst

Lifeplus has been a leader in holistic wellbeing for over 30 years, delivering high‑quality nutritional supplements worldwide.

Opportunity: Senior BI Analyst, responsible for delivering reporting, analysis and insight that supports operational performance and decision‑making across the business.

Responsibilities:

• Own, develop and maintain reporting, dashboards and analytical outputs used for operational and business decision‑making.
• Provide reporting expertise and guidance to Customer Care and wider operational stakeholders.
• Deliver detailed analysis to identify performance trends, operational risks and improvement opportunities.
• Produce regular and ad‑hoc reporting for both operational and leadership audiences.
• Translate business requirements into clear reporting and analytical solutions.
• Maintain data quality standards, reporting consistency and governance practices.
• Support improvements to reporting tools, datasets and analytical approaches.
• Provide informal support and guidance to junior analysts within the team.

Essential Qualifications:

• Experience delivering reporting, dashboards and analysis in a business intelligence or data‑focused role.
• Experience producing insight that supports operational or business decision‑making.
• Experience translating business requirements into reporting or analytical outputs.
• Experience analysing data to identify trends, issues or improvement opportunities.
• Experience working with stakeholders to define and deliver reporting requirements.
• Experience maintaining data quality, reporting standards or governance practices.

Desirable Qualifications:

• Experience supporting or guiding junior analysts or colleagues.
• Experience improving reporting processes, datasets or analytical approaches.
• Experience working in an operational or customer service environment.

Shift Pattern: Monday to Friday, 09:00 to 17:15

Office Attendance: This role follows a hybrid model. Flexibility will be required to support business needs, including occasional additional office attendance where necessary.

Benefits:

• Nourish your wellbeing: Every month you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try.
• Performance based bonus: Bonuses are awarded based on business success and individual performance.
• Your growth journey – LIFE Programme: On completion, an additional increase of £2,000 will be added to your salary.
• Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them.
• Peace of mind from day one: You’re automatically covered by Life Assurance and Permanent Health Insurance as soon as you join, and after six months of long‑term illness you receive 50% of your basic salary.
• Holiday that works for you: You can buy or sell holiday days to suit your lifestyle.
• Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.
• Everyday healthcare support: Our Health Cash Plan (provided by BHSF) helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in‑patient and accidental injury cover.
• Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.
• Support when you need it: Our Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.
• Invest in your future: Our contributory pension scheme offers up to 6% employer contributions.
• A culture that connects: From team socials organised by your manager to our annual company‑wide event (life partners welcome).
• Eyecare support: We’ll contribute £25 towards eye tests and up to £100 towards glasses if needed for VDU use, plus eye‑care vouchers.
• Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme.
• Recruitment Referral Scheme: Refer a friend or family member and earn £250 in cash when they join, and £500 after they pass probation.