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- Tasks: Provide top-notch customer service and build relationships with clients in both English and Spanish.
- Company: Join a vibrant team at Lifeplus, dedicated to customer care and wellbeing.
- Benefits: Enjoy free products, performance bonuses, and a structured growth programme.
- Other info: Flexible working hours, health support, and fun team events await you!
- Why this job: Make a real impact by helping customers while developing your skills and career.
- Qualifications: Fluency in English and Spanish, excellent communication, and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.
The role will include but is not limited to:
- Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Ensure a proactive, flexible and positive approach at all times when handling customer requests.
- Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
- Keep up to date with processes, and ensure a thorough understanding of the company's business structure and product portfolio.
There is no requirement to give advice on specific product recommendations.
Candidate Profile:
- Must be fluent in both oral and written English and Spanish.
- Knowledge of sales process and ordering systems is desirable but not essential.
- Excellent communication skills with both internal & external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- Must be positive, resilient, and adaptable to change.
Shift Pattern:
- Week 1: Monday to Friday, 07:00 to 15:15
- Week 2: Monday to Friday, 09:45 to 18:00
Contract: 12 Month Fixed Term Contract, 1 day per month in office
What's in it for you:
- Nourish your wellbeing: Every month, you'll receive three free Lifeplus products, plus 50% off anything else you'd like to try.
- Performance based bonus: Bonuses are awarded based on business success and individual performance.
- Your growth journey - LIFE Programme: Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one.
- Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them.
- Peace of mind from day one: You're automatically covered by Life Assurance and Permanent Health Insurance as soon as you join.
- Holiday that works for you: You can buy or sell holiday days to suit your lifestyle.
- Exclusive colleague perks: Enjoy special discounts at leading brands and retailers.
- Everyday healthcare support: Our Health Cash Plan helps with regular healthcare costs.
- Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk, and fully equipped kitchen areas onsite.
- Support when you need it: Our Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.
- Invest in your future: Our contributory pension scheme offers up to 6% employer contributions.
- A culture that connects: We make time to celebrate together.
- Eyecare support: We'll contribute £25 towards eye tests and up to £100 towards glasses if needed for VDU use.
- Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme.
- Recruitment Referral Scheme: Earn £750 in shopping vouchers when you refer a friend or family member who joins and passes probation.
Spanish Customer Care Administrator in Saint Neots employer: Lifeplus
Contact Detail:
Lifeplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Customer Care Administrator in Saint Neots
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lifeplus. Understand their values and products so you can show how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer care scenarios with a friend or family member. This will help you feel more confident when handling queries and showcasing your problem-solving skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've built relationships or resolved complex issues in the past. This will demonstrate your ability to connect with customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Lifeplus team. Don’t miss out!
We think you need these skills to ace Spanish Customer Care Administrator in Saint Neots
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Spanish Customer Care Administrator. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers with their queries!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Lifeplus
✨Know Your Stuff
Before the interview, make sure you understand Lifeplus's values and principles. Familiarise yourself with their product portfolio and customer care processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since fluency in both English and Spanish is a must, be prepared to demonstrate your language skills during the interview. Practice answering common customer service scenarios in both languages to showcase your ability to communicate effectively with diverse customers.
✨Be Ready for Role-Playing
Expect some role-playing scenarios where you'll need to handle customer queries or complaints. Think about how you would approach these situations positively and flexibly. Highlight your problem-solving skills and your ability to build relationships with customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and the LIFE Programme. This shows your enthusiasm for personal growth and your commitment to contributing to the company’s success.