At a Glance
- Tasks: Provide top-notch customer service and build relationships with clients.
- Company: Join Lifeplus, a leader in holistic wellbeing with a fun, diverse community.
- Benefits: Enjoy free products, performance bonuses, and health plans.
- Other info: Flexible work environment with great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Fluent in English and Italian, with a passion for customer service.
The predicted salary is between 25000 - 25000 £ per year.
Established over 30 years ago here at Lifeplus, our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world and are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus, we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
Job Purpose
Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.
Responsibilities
- Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Ensure a proactive, flexible and positive approach at all times when handling customer requests.
- Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
- Keep up to date with processes, and ensure a thorough understanding of the company’s business structure and product portfolio.
There is no requirement to give advice on specific product recommendations.
Candidate Profile
- Must be fluent in both oral and written English and Italian.
- Passionate about delivering excellent customer service.
- Excellent IT skills.
- Knowledge of sales process and ordering systems is desirable but not essential.
- Excellent communication skills with both internal and external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- Must be positive, resilient, and adaptable to change.
Shift Pattern
Monday to Friday, 07:00 to 15:15
Contract
12 Month Fixed Term Contract
Office Attendance
1 day per month in office
Salary: £25,000 GBP - £25,000 GBP
Benefits
- Every month you will receive three free Lifeplus products and 50% off any other products you wish to try.
- Performance based bonus awarded based on business success and individual performance.
- Participation in the structured LIFE Programme with an additional salary increase of £2,000 upon completion.
- Access to the Learning Management System with all the latest learning materials and resources at your convenience.
- Automatic coverage by Life Assurance and Permanent Health Insurance, with 50% of basic salary after six months if off work long term due to illness.
- Option to buy or sell holiday days to suit your lifestyle.
- Exclusive colleague discounts at leading brands and retailers, plus savings on Lifeplus nutritional supplements and wellbeing products.
- Health Cash Plan covering regular healthcare costs including dental, optical appointments, therapy sessions, hospital in-patient and accidental injury cover.
- Weekly fresh fruit delivery, free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.
- Access to an Employee Assistance Programme for confidential professional support for mental wellbeing.
- Contribution to a pension scheme with up to 6% employer contributions.
- Company-wide events and team socials with support for celebrating together.
- Eye care support including £25 towards eye tests and up to £100 towards glasses for VDU use, plus eye care vouchers.
- Gym membership discounts and participation in the Cycle2Work scheme to enhance fitness while reducing carbon footprint.
- Recruitment Referral Scheme offering £250 in cash when a referred friend or family member joins, and an additional £500 after successful probation.
Italian Customer Care Administrator employer: Lifeplus
At Lifeplus, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that prioritises holistic wellbeing. Our Italian Customer Care Administrators play a crucial role in building meaningful relationships with customers while enjoying a range of benefits, including generous product discounts, performance bonuses, and access to continuous learning opportunities. With a commitment to employee growth and a supportive environment, Lifeplus is dedicated to creating a legacy of wellbeing for both our team and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Italian Customer Care Administrator
✨Tip Number 1
Get to know the company! Before your interview, dive into Lifeplus's mission and values. Understanding their holistic wellbeing approach will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both English and Italian, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your initiative and adaptability, which are key traits for the Customer Care Administrator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the Lifeplus family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Italian Customer Care Administrator
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about delivering excellent customer service. Share any experiences that highlight your ability to build relationships and resolve queries effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see how you fit into our team at Lifeplus.
Highlight Your Language Skills:Since fluency in both English and Italian is a must, make sure to showcase your language skills prominently. Whether it's through previous roles or personal experiences, let us know how you’ve used these skills in a customer care context.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your initiative and interest in joining our community!
How to prepare for a job interview at Lifeplus
✨Know Your Stuff
Before the interview, make sure you’re familiar with Lifeplus and its mission. Understand their products and values, as this will help you demonstrate your passion for holistic wellbeing and customer service during the conversation.
✨Practice Your Language Skills
Since fluency in both English and Italian is a must, practice answering common interview questions in both languages. This will not only boost your confidence but also show your potential employer that you can communicate effectively with their diverse customer base.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer queries or built strong relationships. Highlight your proactive approach and adaptability, as these traits align perfectly with what Lifeplus values in their Customer Care Administrators.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your genuine interest in becoming part of their caring and fun community, and it gives you a chance to assess if Lifeplus is the right fit for you too.
