At a Glance
- Tasks: Provide top-notch customer service and build relationships with our network.
- Company: Join Lifeplus, a leader in holistic wellbeing with a fun and caring community.
- Benefits: Enjoy free products, performance bonuses, and a structured growth programme.
- Other info: Flexible shifts, remote work options, and a vibrant team culture await you.
- Why this job: Make a real impact while helping others unlock their wellness potential.
- Qualifications: Fluent in English and German, with a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world.
We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.
At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
Job Purpose
Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes.
Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.
The role will include but is not limited to
- Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Ensure a proactive, flexible and positive approach at all times when handling customer requests.
- Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
- Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio.
- There is no requirement to give advice on specific product recommendations.
- Candidate Profile
- Must be fluent in both oral and written English and German
- Passionate about delivering excellent customer service.
- Excellent IT skills.
- Knowledge of sales process and ordering systems is desirable but not essential.
- Excellent communication skills with both internal & external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- Must be positive, resilient, and adaptable to change.
- Shift Pattern
- Week 1: Monday to Friday, 07:00 to 15:15
- Week 2: Monday to Thursday + Saturday, 07:30 to 15:45
- Week 3: Monday to Thursday + Saturday, 08:00 to 16:45
- Week 4: Monday to Friday, 11:00 to 19:15
- Week 5: Monday to Friday, 11:45 to 20:00
- Office attendance: 1 day per month in office
- What's in it for you
- Nourish your wellbeing: Every month, you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try.
It’s our way of helping you experience the products you’ll be proud to talk about.
- Performance based bonus: Your hard work matters. Bonuses are awarded based on business success and individual performance , giving you extra recognition for your contributions.
- Your growth journey - LIFE Programme: Our
Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary!
- Learning at your fingertips: Access our
Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace.
- Peace of mind from day one: You’re automatically covered by
- Life Assurance and
Permanent Health Insurance as soon as you join. If you’re ever off work long term due to illness, you’ll receive
50% of your basic salary after six months, because security matters.
- Holiday that works for you: Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle.
- Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.
- Everyday healthcare support: Our
Health Cash Plan (provided by BHSF) helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in-patient and accidental injury cover.
- Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.
- Support when you need it: Our
Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.
- Invest in your future: Our contributory pension scheme offers up to
6% employer contributions , helping you build long term financial confidence.
- A culture that connects: From team socials organised by your manager to our annual company-wide event (where life partners are welcome), we make time to celebrate together.
- Eyecare support: We’ll contribute
- £25 towards eye tests and up to
£100 towards glasses if they’re needed for VDU use. Plus, eye care vouchers are available to keep your vision in check.
- Stay active for less: Save on gym memberships and take advantage of our
Cycle2Work scheme to boost your fitness while reducing your carbon footprint.
- Recruitment Referral Scheme: Know someone who’d love Lifeplus? Refer a friend or family member and earn £250 in cash when they join and a further
£500 in cash once they pass probation. Sharing really does pay off!
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German Customer Care Administrator employer: Lifeplus
Lifeplus is an exceptional employer that prioritises employee wellbeing and professional growth, offering a hybrid work model that promotes work-life balance. With competitive performance bonuses and comprehensive wellbeing programs, employees are empowered to thrive both personally and professionally in a supportive and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land German Customer Care Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lifeplus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lifeplus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German Customer Care Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lifeplus:Your cover letter is your chance to shine! Tell us why you want to work at Lifeplus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lifeplus!
How to prepare for a job interview at Lifeplus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
