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- Tasks: Provide top-notch customer service, resolve queries, and process orders.
- Company: Join Lifeplus, a leader in holistic wellbeing with over 30 years of experience.
- Benefits: Enjoy flexible learning, exclusive discounts, gym savings, and a contributory pension scheme.
- Why this job: Be part of a caring community that values personal growth and wellness.
- Qualifications: Fluent in English and German, with excellent communication and IT skills.
- Other info: Flexible hybrid working options and various shift patterns available.
The predicted salary is between 26500 - 27000 £ per year.
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.
At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
Job PurposeOur Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.
The role will include but is not limited to
Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
Ensure a proactive, flexible and positive approach at all times when handling customer requests.
Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
Keep up to date with processes, and ensure a thorough understanding of, the company\’s business structure and product portfolio.
There is no requirement to give advice on specific product recommendations.
Candidate Profile
Must be fluent in both oral and written English and German.
Passionate about delivering excellent customer service.
Excellent IT skills.
Knowledge of sales process and ordering systems is desirable but not essential.
Excellent communication skills with both internal & external customers.
Able to build good relationships at all levels with a positive and flexible approach.
Able to solve problems, have initiative, and open to continuous improvement and learning.
Must be positive, resilient, and adaptable to change.
Shift Pattern5-week rotational shift:
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15
Week 5: Monday to Friday. 11:45 – 20:00
Salary: £26,500 GBP – £26,500 GBP
What we offer you
Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs.
Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system.
Exclusive Discounts : Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products.
Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace.
Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions.
Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs.
Gym Membership Savings : Stay fit with discounts on gym memberships.
Health and Wellness : Take advantage of our contributory hospital and health cash plan.
Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme.
Eye Care Vouchers : Keep your vision sharp with our eye care vouchers.
Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan.
Additional offerings
Complimentary tea and coffee to keep you refreshed throughout the day.
Enjoy fresh fruit, readily available within our breakout spaces.
Access to Lifeplus products as needed, supporting your personal wellness.
Annual social event to connect and celebrate with colleagues at our social get‐together, fostering a sense of community and fun.
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German Customer Care Administrator employer: Lifeplus
Contact Detail:
Lifeplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Care Administrator
✨Tip Number 1
Familiarise yourself with Lifeplus's mission and values. Understanding their commitment to holistic wellbeing will help you align your responses during the interview, showcasing your passion for customer service and wellness.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios can give you the confidence to handle customer queries effectively.
✨Tip Number 3
Prepare examples of how you've built relationships with customers in previous roles. Highlighting your ability to develop rapport and resolve issues will demonstrate your fit for the Customer Care Administrator position.
✨Tip Number 4
Research common customer care software, particularly ticket management systems like Puzzel. Familiarity with these tools can set you apart and show your readiness to adapt quickly to Lifeplus's processes.
We think you need these skills to ace German Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles where you've built relationships and resolved queries. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both English and German. Mention specific examples of how you've successfully handled customer queries in the past.
Showcase Your IT Skills: Since the role requires excellent IT skills, mention any relevant software or systems you are familiar with, especially if you have experience with ticket management software or similar tools.
Demonstrate Your Adaptability: In your application, highlight instances where you've adapted to change or embraced new challenges. This aligns with Lifeplus's values of transformation and continuous improvement.
How to prepare for a job interview at Lifeplus
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or discuss scenarios in both languages, so practice speaking and writing in both to ensure you're comfortable.
✨Understand the Company Values
Familiarise yourself with Lifeplus's mission and values. During the interview, express how your personal values align with theirs, especially regarding customer care and community building. This will show that you are not just looking for a job, but are genuinely interested in contributing to their mission.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and ability to build relationships with customers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the customer care department. Asking questions shows your interest in the role and helps you assess if it's the right fit for you.