Czech/German Customer Care Advisor - Remote + 1 Monthly Office Day

Established over 30 years ago here at Lifeplus, our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus, we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose

Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.

Responsibilities

• Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
• Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
• Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
• Ensure a proactive, flexible and positive approach at all times when handling customer requests.
• Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
• Keep up to date with processes, and ensure a thorough understanding of the company’s business structure and product portfolio.

There is no requirement to give advice on specific product recommendations.

Candidate Profile

• Must be fluent in both spoken and written English.
• Must be fluent in both spoken and written Czech & German OR Czech & Polish.
• Passionate about delivering excellent customer service.
• Excellent IT skills.
• Knowledge of sales process and ordering systems is desirable but not essential.
• Excellent communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and open to continuous improvement and learning.
• Must be positive, resilient, and adaptable to change.

Shift Pattern

Monday to Friday; 08:00-16:15

Office attendance: 1 day per month in office

Salary £25,000 GBP - £25,000 GBP

Benefits

• Nourish your wellbeing: Every month, you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try.
• Performance based bonus: Bonuses are awarded based on business success and individual performance, giving you extra recognition for your contributions.
• Your growth journey - LIFE Programme: Structured programme designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary.
• Learning at your fingertips: Access our Learning Management System with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace.
• Peace of mind from day one: You’re automatically covered by Life Assurance and Permanent Health Insurance as soon as you join. If you’re ever off work long term due to illness, you’ll receive 50% of your basic salary after six months.
• Holiday that works for you: You can buy or sell holiday days to suit your lifestyle.
• Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.
• Everyday healthcare support: Health Cash Plan helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in-patient and accidental injury cover.
• Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.
• Support when you need it: Employee Assistance Programme gives you access to confidential, professional support for mental wellbeing.
• Invest in your future: Contributory pension scheme offers up to 6% employer contributions, helping you build long term financial confidence.
• A culture that connects: From team socials organised by your manager to our annual company‑wide event, we make time to celebrate together.
• Eyecare support: We’ll contribute £25 towards eye tests and up to £100 towards glasses if needed for VDU use. Plus, eye care vouchers are available to keep your vision in check.
• Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme to boost your fitness while reducing your carbon footprint.
• Recruitment Referral Scheme: Refer a friend or family member and earn £750 in shopping vouchers when they join and pass probation.