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- Tasks: Lead and motivate a team to deliver top-notch customer service and support.
- Company: Join Lifeplus, a leader in holistic wellbeing with over 30 years of experience.
- Benefits: Enjoy flexible working, gym discounts, health plans, and generous employee discounts.
- Why this job: Be part of a fun, diverse community dedicated to making a positive impact on wellness.
- Qualifications: Fluent in German and English, with strong coaching and teamwork skills required.
- Other info: This role offers a hybrid work model with a mix of home and office days.
The predicted salary is between 30000 - 42000 £ per year.
Established over 30 years ago, Lifeplus's mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.
At Lifeplus, we celebrate and embrace diversity and believe that our success comes from creating a caring and fun community. Our Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics, and processing orders and changes. Customer Care is the first contact point for our network, and the role is to motivate and support a team to truly represent the values and principles of Lifeplus.
- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Lead a Team of Customer Care Administrators.
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews.
- Assist with Recruitment with Customer Care.
- Collaborate with colleagues in Lifeplus to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Flexible Coaching & feedback skills.
- Ability to work in a team, ask for help and trust colleagues.
- Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes.
- Have quality at the heart of what you do, always give your best and expect the same from others in return.
Benefits include:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Generous employee discount on Lifeplus nutritional supplements and wellbeing products
- Life assurance
- Discounts at leading brands and retailers
This role involves a mixture of home and office working; however, we do ask candidates to be able to commute to our St Neots Office. Hybrid working: 1 day per week in the office.
The successful applicant will be required to undertake a criminal record check.
Customer Care Centre Team Leader employer: Lifeplus
Contact Detail:
Lifeplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Centre Team Leader
✨Tip Number 1
Familiarise yourself with Lifeplus and its mission. Understanding their holistic wellbeing approach and the products they offer will help you connect with the company's values during your interactions.
✨Tip Number 2
Brush up on your coaching and feedback skills. Since the role involves leading a team, demonstrating your ability to motivate and support others will be crucial in your discussions with us.
✨Tip Number 3
Prepare to discuss your experience in customer service and team leadership. Think of specific examples where you've successfully resolved complex queries or improved team performance.
✨Tip Number 4
Show your enthusiasm for continuous learning and transformation. Be ready to share how you've embraced change in previous roles and how you can apply that mindset at Lifeplus.
We think you need these skills to ace Customer Care Centre Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Centre Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: Emphasise your leadership and coaching abilities in your CV and cover letter. Provide specific examples of how you've motivated teams, conducted performance reviews, or improved customer service in previous roles.
Highlight Language Proficiency: Since fluency in both German and English is essential, make sure to clearly state your language skills in your application. If you have any certifications or relevant experiences, include those as well.
Personalise Your Cover Letter: Write a compelling cover letter that reflects your passion for customer service and aligns with Lifeplus's values. Mention why you want to work for Lifeplus and how you can contribute to their mission of holistic wellbeing.
How to prepare for a job interview at Lifeplus
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns with Lifeplus's mission of creating a caring community.
✨Demonstrate Leadership Skills
As a Team Leader, it's crucial to showcase your ability to motivate and support a team. Prepare to discuss your leadership style and provide examples of how you've successfully led teams in the past, particularly in challenging situations.
✨Emphasise Your Coaching Approach
Lifeplus values a coaching approach to development. Be ready to talk about how you have provided feedback and conducted performance reviews in previous roles. Highlight any specific coaching techniques you’ve used to help team members grow.
✨Be Prepared for Language Proficiency Questions
Since fluency in both German and English is required, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions or even role-play scenarios in both languages to assess your proficiency.
