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- Tasks: Provide first-line IT support to colleagues across Europe, managing tickets and delivering training.
- Company: Join Lifeplus, a leader in holistic wellbeing with over 30 years of experience.
- Benefits: Enjoy flexible learning, exclusive discounts, gym savings, and a contributory pension scheme.
- Why this job: Be part of a dynamic team that values diversity, community, and personal growth.
- Qualifications: Entry-level IT knowledge and experience in service desk roles are preferred.
- Other info: Participate in an On-Call rota and enjoy complimentary refreshments at work.
The predicted salary is between 24000 - 36000 £ per year.
Established over 30 years ago, Lifeplus's mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high-quality nutritional supplements directly to our customers all over the world. At Lifeplus, we celebrate and embrace diversity and believe that our success comes from creating a caring and fun community.
The IT Service Desk is the central point of contact for all IT-related incidents and service requests. As a 1st Line Service Desk Technician, you will provide first-line support for all colleagues across the European business.
The service desk team works in a dynamic, fast-paced environment which provides IT support services over the phone, via email, in person (for walk-in customers), and self-service knowledge base articles.
- Track and manage your assigned tickets, escalating to 2nd Line Technician where required.
- Provide 1st line support for deskside/remote colleagues and site visitors, using a range of business-critical software solutions.
- Deliver inductions and basic training in the use of facilities and services provided by IT.
- Manage IT equipment that is issued or loaned to colleagues, including imaging and configuration.
- Management of Active Directory, Exchange/365, Windows 10/11, and Office 365.
- Participate in an On-Call rota for outside of normal business hours.
- Entry-level understanding of legacy and current IT operating systems.
- IT Service Desk Experience in either Triage or 1st Line roles.
- ITSM Ticketing systems, SLA’s, telephone support queue & Ticket handling.
- Supporting both deskside & remote users.
- Network cabling & troubleshooting.
- Team player but also happy to work alone at times.
Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes. Have quality at the heart of what you do, always give your best and expect the same from others in return.
Learning Hub: Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs.
Employee Assistance Program (EAP): Access professional support for mental well-being through our EAP system.
Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products.
Mental Health First Aiders: Receive support from trained Mental Health First Aiders within the workplace.
Pension Scheme: Secure your future with our contributory pension scheme, offering up to 6% contributions.
Holiday Flexibility: Gain the freedom to buy or sell holiday days to suit your needs.
Gym Membership Savings: Stay fit with discounts on gym memberships.
Health and Wellness: Take advantage of our contributory hospital and health cash plan.
Cycle2Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme.
Eye Care Vouchers: Keep your vision sharp with our eye care vouchers.
Life Assurance: Enjoy peace of mind with our comprehensive life assurance plan.
Complimentary tea and coffee to keep you refreshed throughout the day. Enjoy fresh fruit, readily available within our breakout spaces. Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun.
Monday to Friday, 37.5 hours a week rotating across 4 shift patterns. The successful applicant will be required to undertake a criminal record check.
1st Line Support/First Line Support/IT Technician employer: Lifeplus
Contact Detail:
Lifeplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support/First Line Support/IT Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as Active Directory, Exchange/365, and Windows 10/11. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a 1st Line Support Technician, you'll need to convey technical information clearly and effectively to colleagues who may not be tech-savvy.
✨Tip Number 3
Get comfortable with ticketing systems and ITSM processes. Understanding how to manage and escalate tickets efficiently will show that you can handle the fast-paced environment of the service desk.
✨Tip Number 4
Emphasise your ability to work both independently and as part of a team. Highlight any previous experiences where you've successfully collaborated with others or managed tasks on your own, as this is crucial for the dynamic nature of the role.
We think you need these skills to ace 1st Line Support/First Line Support/IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles involving 1st line support or service desk experience. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've successfully resolved IT issues in the past and how you align with Lifeplus's mission of holistic wellbeing.
Highlight Technical Skills: Clearly list your technical skills related to the job, such as familiarity with Active Directory, Exchange/365, Windows 10/11, and ITSM ticketing systems. This will help the hiring team see your qualifications at a glance.
Showcase Soft Skills: In addition to technical abilities, emphasise your soft skills like teamwork, communication, and problem-solving. These are crucial for a role that involves supporting colleagues across various platforms.
How to prepare for a job interview at Lifeplus
✨Know Your IT Basics
Brush up on your knowledge of IT operating systems, especially Windows 10/11 and Office 365. Be prepared to discuss your experience with Active Directory and any ITSM ticketing systems you've used.
✨Demonstrate Customer Service Skills
As a 1st Line Support Technician, you'll be the first point of contact for colleagues. Showcase your ability to communicate clearly and empathetically, whether over the phone or in person.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've successfully resolved IT issues in the past. Highlight your troubleshooting skills and your approach to managing tickets effectively.
✨Embrace the Company Culture
Lifeplus values diversity and a fun community. Be ready to discuss how you can contribute to this culture and demonstrate your willingness to learn and adapt in a dynamic environment.
