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- Tasks: Provide first-line IT support to colleagues across Europe in a dynamic environment.
- Company: Join Lifeplus, a leader in holistic wellbeing with over 30 years of experience.
- Benefits: Enjoy flexible learning, exclusive discounts, gym membership savings, and a contributory pension scheme.
- Why this job: Be part of a caring community that values diversity and personal growth.
- Qualifications: Entry-level IT knowledge and experience in service desk roles preferred.
- Other info: Participate in an On-Call rota and enjoy complimentary refreshments at work.
The predicted salary is between 24000 - 36000 £ per year.
Established over 30 years ago, Lifeplus's mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high-quality nutritional supplements directly to our customers all over the world. At Lifeplus, we celebrate and embrace diversity and believe that our success comes from creating a caring and fun community.
The IT Service Desk is the central point of contact for all IT-related incidents and service requests. As a 1st Line Service Desk Technician, you will provide first-line support for all colleagues across the European business.
The service desk team works in a dynamic, fast-paced environment which provides IT support services over the phone, via email, in person (for walk-in customers), and self-service knowledge base articles.
- Track and manage your assigned tickets, escalating to 2nd Line Technician where required.
- Provide 1st line support for deskside/remote colleagues and site visitors, using a range of business-critical software solutions.
- Deliver inductions and basic training in the use of facilities and services provided by IT.
- Manage IT equipment that is issued or loaned to colleagues, including imaging and configuration.
- Management of Active Directory, Exchange/365, Windows 10/11, and Office 365.
- Participate in an On-Call rota for outside of normal business hours.
- Entry-level understanding of legacy and current IT operating systems.
- IT Service Desk Experience in either Triage or 1st Line roles.
- ITSM Ticketing systems, SLA’s, telephone support queue & Ticket handling.
- Supporting both deskside & remote users.
- Network cabling & troubleshooting.
- Team player but also happy to work alone at times.
Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes. Have quality at the heart of what you do, always give your best and expect the same from others in return.
Learning Hub: Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs.
Employee Assistance Program (EAP): Access professional support for mental well-being through our EAP system.
Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products.
Mental Health First Aiders: Receive support from trained Mental Health First Aiders within the workplace.
Pension Scheme: Secure your future with our contributory pension scheme, offering up to 6% contributions.
Holiday Flexibility: Gain the freedom to buy or sell holiday days to suit your needs.
Gym Membership Savings: Stay fit with discounts on gym memberships.
Health and Wellness: Take advantage of our contributory hospital and health cash plan.
Cycle2Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme.
Eye Care Vouchers: Keep your vision sharp with our eye care vouchers.
Life Assurance: Enjoy peace of mind with our comprehensive life assurance plan.
Complimentary tea and coffee to keep you refreshed throughout the day. Enjoy fresh fruit, readily available within our breakout spaces. Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun.
Monday to Friday, 37.5 hours a week rotating across 4 shift patterns. The successful applicant will be required to undertake a criminal record check.
1st Line Support/First Line Support/IT Technician employer: Lifeplus
Contact Detail:
Lifeplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support/First Line Support/IT Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as Active Directory, Exchange/365, and Windows 10/11. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to tackle the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a 1st Line Support Technician, you'll be the first point of contact for IT issues, so being clear and concise in your communication is key to providing excellent support.
✨Tip Number 3
Get comfortable with ticketing systems and understand how SLAs work. Familiarity with ITSM processes will help you manage your workload effectively and ensure that you meet the expectations set by the company.
✨Tip Number 4
Show your enthusiasm for learning and adapting to new technologies. Lifeplus values transformation and growth, so highlighting your willingness to embrace change and learn from experiences can set you apart from other candidates.
We think you need these skills to ace 1st Line Support/First Line Support/IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles involving first-line support or service desk experience. Emphasise your familiarity with ITSM ticketing systems and your ability to manage tickets effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's mission. Mention how your skills align with their needs, such as providing excellent customer service and supporting both deskside and remote users.
Highlight Relevant Skills: In your application, be sure to mention specific technical skills that are relevant to the role, such as knowledge of Active Directory, Exchange/365, Windows 10/11, and Office 365. Also, include any experience you have with network cabling and troubleshooting.
Showcase Your Team Spirit: Since the role requires being a team player, include examples in your application that demonstrate your ability to work collaboratively. Mention any experiences where you successfully contributed to a team environment or supported colleagues.
How to prepare for a job interview at Lifeplus
✨Know Your IT Basics
Brush up on your knowledge of IT operating systems, especially Windows 10/11 and Office 365. Be prepared to discuss your experience with ITSM ticketing systems and how you've handled support tickets in the past.
✨Demonstrate Customer Service Skills
As a 1st Line Support Technician, you'll be interacting with colleagues regularly. Showcase your ability to communicate clearly and effectively, both over the phone and in person. Share examples of how you've resolved issues for users in previous roles.
✨Show Your Team Spirit
Lifeplus values teamwork, so be ready to discuss how you work well with others. Highlight any experiences where you've collaborated with colleagues to solve problems or improve processes.
✨Embrace Learning and Adaptability
The IT landscape is always changing, so express your willingness to learn and adapt. Talk about any training programs you've participated in or new technologies you've embraced, and how you handle challenges when things don't go as planned.
